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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis and process consulting within pharmaceutical Medical Affairs, with a strong focus on Veeva CRM and stakeholder engagement. Proficient in mapping workflows, developing process narratives, and ensuring compliance with SOP-based analysis.
Highest-signal resume keywords
Business AnalysisVeeva CRM ProcessesMedical Affairs ExperienceSOP-Based Process AnalysisStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ConsultingRequirements TraceabilityAcceptance Criteria DevelopmentWorkflow MappingMedical InsightsInquiry RoutingSafety EscalationBusiness UATVault CRM TransitionScientific Interaction Recording
Soft Skills
FacilitationStakeholder CoordinationCommunication
Tools & Technologies
SalesforceVeevaBPMNJiraConfluence
Industry Keywords
PharmaceuticalMedical InformationLife SciencesPharmacyClinical Safety
Tech Stack
Tools & technologiesVault
About the role
Key responsibilities & impact- Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners
- Facilitate stakeholder sessions and reconcile regional requirements and variations
- Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria
- Develop process narratives, requirements, business rules, and acceptance scenarios
- Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies
- Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners
- Support business testing and prepare handover documentation
- Identify and escalate policy, clinical, or safety-related decisions to the appropriate stakeholders
Requirements
What you’ll need- 5+ years of experience in business analysis or process consulting
- 3+ years of experience in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows
- 2+ years of relevant experience with Salesforce-based Veeva CRM processes
- Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project related to medical processes
- Experience working across multiple markets and directly with medical stakeholders
- Strong experience with SOP-based process analysis, requirements traceability, and acceptance criteria
- Understanding of scientific interaction recording, medical insights, inquiry routing, and the separation between medical and commercial activities
- Experience with medical information systems, safety escalation handoffs, or business UAT is a plus
- BPMN, Jira/Confluence, and German or French are desirable
- Life sciences, pharmacy, or related education is a plus but not required
Benefits
Comp & perks- Contract engagement from November–March
- Remote work arrangement in eligible EU or US East Coast locations
