Trust and Safety Analyst – Contract

thatgamecompany

. Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy .

Posted 11/3/2026contractRemote • United States, CanadaJunior💰 $30 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Trust & Safety practices, including case documentation and handling sensitive player issues. Strong analytical and communication skills are essential for engaging with players and enforcing safety policies effectively.

Highest-signal resume keywords

Trust & Safety ExperienceCase DocumentationAnalytical SkillsEmpathetic CommunicationContent Moderation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case Handling ProceduresDigital Privacy RightsOnline Safety PracticesIncident Reporting

Soft Skills

Attention to DetailProblem-Solving SkillsConstructive Dialogue Facilitation

Tools & Technologies

HelpshiftJira

Industry Keywords

Content ModerationPlayer SupportHarassmentDiscriminationToxicityGriefingCheatingExplicit Content

About the role

Key responsibilities & impact

Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy
Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors, including explicit content
Document case details accurately to support safety investigations and internal reporting requirements
Compile and submit reports of illegal harms to NCMEC and law enforcement
Respond directly to players appealing bans, sanctions, and other moderating actions
Help maintain a safe and welcoming environment for players by enforcing safety policies and workflows

Requirements

What you’ll need

1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations
Significant understanding of sensitive player issues, digital privacy rights, and online safety practices
Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines
Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures
Strong analytical, written, and verbal communication skills
Excellent attention to detail and problem-solving skills
Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable
SaaS Customer or Player Support experience (nice to have)
Trust and Safety Moderation Experience (nice to have)
Familiarity with Helpshift and/or Jira (nice to have)
Actively play Sky: Children of the Light (nice to have)
Ability to work core meeting hours of 10 am to 5 pm Pacific time
Must be at least 18 years old