IT Regional Service Technician

The 20 MSP

. Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support .

Posted 9/22/2026full-timeDanville • Illinois • United StatesMid-LevelSenior💰 $58,000 - $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving technical issues related to hardware, software, and networking, with a strong focus on customer support and documentation. Proficient in managing operating systems and security tools, ensuring optimal system performance for small to medium businesses.

Highest-signal resume keywords

Windows OS Installation and RecoveryA+, Net+, and Sec+ CertificationsActive Directory and Group Policy ManagementTroubleshooting Hardware and Network IssuesCustomer Support and Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware Assembly and RepairOperating System ConfigurationAntivirus and Security Tool InstallationNetwork TroubleshootingData Backup and System RestoreVPN Connectivity TroubleshootingVirtualization ExperienceSoftware Suite ProficiencyDiagnostics and Component ReplacementRunning Network Cables and Installing Patch Panels

Soft Skills

Customer SupportProblem-SolvingAttention to DetailCommunication SkillsTime Management

Tools & Technologies

Connection SoftwareMicrosoft OfficeAntivirus/Security ToolsNetworking ToolsWiring Schemas

Certifications & Qualifications

A+ CertificationNet+ CertificationSec+ Certification

Industry Keywords

Technical SupportBusiness NetworkingSmall-Medium Business TechnologyHardware MaintenanceSoftware Troubleshooting

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
Provide customer support onsite and remotely using connection software, with thorough documentation and follow-up for every interaction
Prioritize and resolve tickets by following established SOPs and knowledge base articles, meeting or exceeding KPI goals
Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
Perform hardware repair, maintenance, security tasks, component replacement, and diagnostics
Run network cables, install patch panels, and set up racks/enclosures using wiring schemas, tools, and layouts
Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
Back up data and perform system restores as needed
Test solutions, document work, and provide recommendations for ongoing system health
Travel onsite to local clients’ premises

Requirements

What you’ll need

Practical experience with hardware assembly, disassembly, maintenance, and repair
Strong knowledge of Windows OS (installation, recovery, setup, updates)
Knowledge of major software suites, e.g., Microsoft Office
Familiarity with antivirus, security, and firewall technologies, including installation and recovery
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications such as Exchange and MS Server
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal
Ability to identify and diagnose failed hardware components
Valid Driver’s License
A+, Net+, and Sec+ certifications, or equivalent experience
Experience with all modern operating systems
Deep understanding of business networking
Deep understanding of Active Directory, Group Policy, and file sharing
General understanding of technology related to small-medium businesses
Virtualization experience is a plus
Ability to travel dependent on company needs
Ability to occasionally lift and/or move up to 30 pounds

Benefits

Comp & perks

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence