IT Regional Service Technician

The 20 MSP

. Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support .

Posted 9/22/2026full-timePortland • Oregon • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving technical issues across hardware, software, and networking environments, with a strong focus on customer support and documentation. Proficient in maintaining and repairing systems while adhering to established procedures and performance metrics.

Highest-signal resume keywords

Windows OS Installation and RecoveryHardware Repair and MaintenanceActive Directory and Group Policy ManagementA+, Net+, and Sec+ CertificationsTroubleshooting Skills for Operating Systems and Networks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware Assembly and DisassemblySoftware Installation and ConfigurationVPN Connectivity TroubleshootingData Backup and System RestoreNetwork Cable InstallationAntivirus and Security Tool ManagementOperating System Setup and UpdatesDiagnostics and Component ReplacementMalware and Virus RemovalVirtualization Experience

Soft Skills

Customer SupportDocumentation SkillsProblem-Solving SkillsAttention to DetailCommunication Skills

Tools & Technologies

Microsoft Office SuiteConnection SoftwareAntivirus and Security TechnologiesFile Sharing SystemsMS Server

Certifications & Qualifications

A+ CertificationNet+ CertificationSec+ Certification

Industry Keywords

Technical SupportBusiness NetworkingSmall-Medium Business TechnologyOperating SystemsHardware and Software Troubleshooting

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
Provide customer support onsite and remotely using connection software
Thoroughly document and follow up on every customer interaction
Prioritize and resolve tickets by following established SOPs and knowledge-base articles while meeting or exceeding KPI goals
Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
Perform hardware repair, maintenance, security tasks, cleaning, component replacement, and diagnostics
Run network cables, install patch panels, and set up racks and enclosures
Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
Back up data and perform system restores
Test solutions, document work, and provide recommendations for ongoing system health
Serve Portland, Oregon and the surrounding metro area, traveling onsite to local client premises

Requirements

What you’ll need

Practical experience with hardware assembly, disassembly, maintenance, and repair
Strong knowledge of Windows OS, including installation, recovery, setup, and updates
Knowledge of major software suites, including Microsoft Office
Familiarity with antivirus, security, and firewall technologies, including installation and recovery
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, Exchange, and MS Server
Strong troubleshooting skills across operating systems, hardware, and network issues, including malware and virus removal
Ability to identify and diagnose failed hardware components
Valid Driver's License
A+, Net+, and Sec+ certifications, or equivalent experience preferred
Experience with modern operating systems preferred
Deep understanding of business networking preferred
Deep understanding of Active Directory, Group Policy, and file sharing preferred
General understanding of technology related to small-medium businesses preferred
Virtualization experience is a plus
Ability to travel dependent on company needs
Ability to occasionally lift and/or move up to 30 pounds
Consistent hand and finger dexterity necessary to operate computer equipment
Ability to sit, stand, walk, talk, hear, see, type, and occasionally stoop, kneel, crouch, twist, crawl, reach, and stretch

Benefits

Comp & perks

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence