IT Regional Service Technician

The 20 MSP

. Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.

Posted 11/2/2026full-timeBozeman • Montana • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving technical issues related to hardware, software, and networking, with a strong focus on customer support and documentation. Proficient in maintaining system health through effective installation, repair, and configuration of operating systems and security tools.

Highest-signal resume keywords

Windows OS Installation And RecoveryHardware Repair And MaintenanceActive Directory And Group Policy ManagementA+, Net+, And Sec+ CertificationsTroubleshooting Skills Across OS And Network Issues

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hardware Assembly And DisassemblyOperating System ConfigurationAntivirus And Security Tool InstallationNetwork TroubleshootingData Backup And System RestoreVPN Connectivity TroubleshootingLine-Of-Business Application SupportIn-Depth DiagnosticsComponent ReplacementVirtualization Experience

Soft Skills

Customer SupportDocumentation SkillsProblem-Solving

Tools & Technologies

Connection SoftwareOffice Productivity SuitesFirewall TechnologiesWiring SchemasPatch Panels

Certifications & Qualifications

A+ CertificationNet+ CertificationSec+ CertificationValid Driver’s License

Industry Keywords

Business NetworkingFile SharingServer ApplicationsMalware And Virus RemovalSmall-Medium Business Technology

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
Perform complete hardware repair, maintenance, and security tasks, including cleaning, component replacement, and in-depth diagnostics.
Run network cables, install patch panels, and set up racks/enclosures using wiring schemas, tools, and layouts.
Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites.
Back up data and perform system restores as needed.
Test solutions, document work, and provide recommendations for ongoing system health.
Travel onsite to local clients in the Bozeman service area, with occasional travel to Big Sky, Livingston, and Three Forks.

Requirements

What you’ll need

Practical experience with hardware assembly, disassembly, maintenance, and repair.
Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
Ability to identify and diagnose failed hardware components.
Valid Driver’s License.
A+, Net+, and Sec+ certifications, or equivalent experience.
Experience with all modern operating systems.
Deep understanding of business networking.
Deep understanding of Active Directory, Group Policy, File Sharing, etc.
General understanding of technology related to small-medium businesses.
Virtualization experience is a plus.

Benefits

Comp & perks

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence