IT Regional Service Technician

The 20 MSP

. Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support .

Posted 9/22/2026full-timePortland • Oregon • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving technical issues across hardware, software, and networking environments, with a strong focus on customer support and system maintenance. Proficient in managing and configuring operating systems, security tools, and business networking technologies.

Highest-signal resume keywords

Windows OS Installation And RecoveryA+, Net+, And Sec+ CertificationsTroubleshooting Skills Across OS, Hardware, And Network IssuesActive Directory And Group Policy ManagementCustomer Support And Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware Assembly And RepairOperating System ConfigurationAntivirus And Security Tool InstallationNetwork TroubleshootingData Backup And System RestoreVPN Connectivity TroubleshootingComponent ReplacementSoftware Suite ProficiencyVirtualization ExperienceDiagnostics And Maintenance

Soft Skills

Customer SupportProblem SolvingCommunicationTime ManagementAttention To Detail

Tools & Technologies

Connection SoftwareMicrosoft OfficeAntivirus SoftwareFirewall TechnologiesPatch PanelsRacks/EnclosuresNetwork Cables

Certifications & Qualifications

A+ CertificationNet+ CertificationSec+ CertificationValid Driver’s License

Industry Keywords

Technical SupportBusiness NetworkingSmall-Medium Business TechnologyOperating SystemsHardware MaintenanceSoftware TroubleshootingSystem Health Recommendations

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
Provide customer support onsite and remotely using connection software
Document and follow up on every customer interaction
Prioritize and resolve tickets using established SOPs and knowledge-base articles while meeting or exceeding KPI goals
Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
Perform hardware repair, maintenance, security tasks, cleaning, component replacement, and diagnostics
Run network cables, install patch panels, and set up racks/enclosures
Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
Back up data and perform system restores
Test solutions, document work, and provide recommendations for ongoing system health
Travel onsite to local client premises in Portland, OR and the surrounding metro area

Requirements

What you’ll need

Practical experience with hardware assembly, disassembly, maintenance, and repair
Strong knowledge of Windows OS (installation, recovery, setup, updates)
Knowledge of major software suites, e.g., Microsoft Office
Familiarity with antivirus, security, and firewall technologies, including installation and recovery
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, Exchange, and MS Server
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal
Ability to identify and diagnose failed hardware components
Valid Driver’s License
A+, Net+, and Sec+ certifications, or equivalent experience preferred
Experience with all modern operating systems preferred
Deep understanding of business networking preferred
Deep understanding of Active Directory, Group Policy, and file sharing preferred
General understanding of technology related to small-medium businesses preferred
Virtualization experience is a plus
Ability to travel dependent on company needs
Occasional need to lift and/or move up to 30 pounds

Benefits

Comp & perks

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence