IT Regional Service Technician

The 20 MSP

. Diagnose and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support .

Posted 9/22/2026full-timePortland • Oregon • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and resolving technical issues across workstations, mobile devices, and operating systems, with a strong focus on customer support and ticket resolution. Proficient in hardware maintenance, software installation, and business networking technologies.

Highest-signal resume keywords

Windows OS Installation And RecoveryHardware Assembly And RepairActive Directory And Group PolicyA+, Net+, And Sec+ CertificationsTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware MaintenanceSoftware InstallationOperating System ConfigurationNetwork TroubleshootingData Backup And RecoveryVPN ConnectivityMalware And Virus RemovalComponent ReplacementDiagnosticsOffice Productivity Suites

Soft Skills

Customer SupportDocumentationProblem SolvingPrioritizationCommunication

Tools & Technologies

Antivirus ToolsSecurity TechnologiesConnection SoftwarePatch PanelsRacks/Enclosures

Certifications & Qualifications

A+ CertificationNet+ CertificationSec+ Certification

Industry Keywords

Business NetworkingFile SharingMicrosoft OfficeSmall-Medium Business TechnologyKPI Goals

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Diagnose and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
Provide customer support onsite and remotely using connection software
Document and follow up on every customer interaction
Prioritize and resolve tickets according to established SOPs and knowledge-base articles while meeting KPI goals
Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
Perform hardware repair, maintenance, security tasks, component replacement, and diagnostics
Run network cables, install patch panels, and set up racks/enclosures
Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
Back up data and perform system restores
Test solutions, document work, and provide recommendations for ongoing system health
Travel onsite to local client premises in the Portland, OR surrounding metro area

Requirements

What you’ll need

Practical experience with hardware assembly, disassembly, maintenance, and repair
Strong knowledge of Windows OS, including installation, recovery, setup, and updates
Knowledge of major software suites, such as Microsoft Office
Familiarity with antivirus, security, and firewall technologies, including installation and recovery
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, Exchange, and MS Server
Solid troubleshooting skills across operating system, hardware, and network issues, including malware and virus removal
Ability to identify and diagnose failed hardware components
Valid Driver's License
A+, Net+, and Sec+ certifications, or equivalent experience preferred
Experience with modern operating systems preferred
Deep understanding of business networking preferred
Deep understanding of Active Directory, Group Policy, and file sharing preferred
General understanding of technology related to small-medium businesses preferred
Ability to travel dependent on company needs
Ability to occasionally lift and/or move up to 30 pounds
Consistent hand and finger dexterity to operate computer equipment
Ability to sit, stand, walk, talk, hear, see, type, and occasionally stoop, kneel, crouch, twist, crawl, reach, and stretch

Benefits

Comp & perks

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence