IT Regional Service Technician

The 20 MSP

. Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support .

Posted 11/10/2026full-timeGrand Rapids • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving technical issues related to hardware, software, and networking, with a strong focus on customer support and documentation. Proficient in maintaining system health through effective installation, repair, and configuration of operating systems and security tools.

Highest-signal resume keywords

Windows OS Installation And RecoveryHardware Maintenance And RepairActive Directory And Group Policy ManagementCustomer Support And DocumentationA+, Net+, And Sec+ Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHardware RepairOperating System ConfigurationNetwork SetupData Backup And RecoveryMalware And Virus RemovalVPN ConnectivitySoftware InstallationDiagnosticsVirtualization

Soft Skills

Customer SupportProblem SolvingAttention To Detail

Tools & Technologies

Microsoft OfficeAntivirus SoftwareFirewall TechnologiesConnection SoftwarePatch PanelsNetwork Cables

Certifications & Qualifications

A+ CertificationNet+ CertificationSec+ CertificationValid Driver’s License

Industry Keywords

Business NetworkingFile SharingServer ApplicationsSmall-Medium Business TechnologyKPI Goals

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction
Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals
Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
Perform complete hardware repair, maintenance, and security tasks, including cleaning, component replacement, and in-depth diagnostics
Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures
Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
Back up data and perform system restores as needed
Test solutions for accuracy, document work, and provide recommendations for ongoing system health

Requirements

What you’ll need

Practical experience with hardware assembly, disassembly, maintenance, and repair
Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office)
Familiarity with antivirus, security, and firewall technologies, including installation and recovery
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server)
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal
Ability to identify and diagnose failed hardware components
Valid Driver’s License
A+, Net+, and Sec+ certifications, or equivalent experience
Experience with all modern operating systems
Deep understanding of business networking
Deep understanding of Active Directory, Group Policy, File Sharing, etc.
General understanding of technology related to small-medium businesses
Virtualization experience is a plus!

Benefits

Comp & perks

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence