IT Regional Service Technician

The 20 MSP

. Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support .

Posted 11/2/2026full-timeArdmore • Oklahoma • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving technical issues related to hardware, software, and networking, while providing exceptional customer support both onsite and remotely. Proficient in maintaining system health through documentation, ticket resolution, and adherence to established procedures.

Highest-signal resume keywords

Windows OS Installation And RecoveryHardware Repair And MaintenanceActive Directory And Group Policy ManagementA+, Net+, And Sec+ CertificationsTroubleshooting Skills Across OS And Network Issues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware Assembly And DisassemblySoftware Installation And ConfigurationVPN Connectivity TroubleshootingData Backup And System RestoreMalware And Virus RemovalNetwork Cable InstallationOperating System ConfigurationAntivirus And Security Tool ManagementDiagnostics And Component ReplacementServer Application Support

Soft Skills

Customer SupportDocumentation SkillsProblem-SolvingPrioritizationCommunication

Tools & Technologies

Connection SoftwareOffice Productivity SuitesAntivirus SoftwareFirewall TechnologiesVirtualization Tools

Certifications & Qualifications

A+ CertificationNet+ CertificationSec+ CertificationValid Driver’s License

Industry Keywords

Business NetworkingFile SharingSmall-Medium Business TechnologyServer SupportKPI Goals

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
Provide customer support both onsite and remotely using connection software
Thoroughly document and follow up on every customer interaction
Prioritize and resolve tickets using established SOPs and KB articles while meeting or exceeding KPI goals
Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
Perform hardware repair, maintenance, security tasks, cleaning, component replacement, and diagnostics
Run network cables, install patch panels, and set up racks/enclosures
Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
Back up data and perform system restores
Test solutions, document work, and provide recommendations for ongoing system health
Travel onsite to local client premises across Ardmore, Comanche, Wynnewood, and Tishomingo, Oklahoma

Requirements

What you’ll need

Practical experience with hardware assembly, disassembly, maintenance, and repair
Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office)
Familiarity with antivirus, security, and firewall technologies, including installation and recovery
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server)
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal
Ability to identify and diagnose failed hardware components
Valid Driver’s License
A+, Net+, and Sec+ certifications, or equivalent experience
Experience with all modern operating systems
Deep understanding of business networking
Deep understanding of Active Directory, Group Policy, File Sharing, etc.
General understanding of technology related to small-medium businesses
Virtualization experience is a plus
Ability to travel dependent on company needs
Ability to occasionally lift and/or move up to 30 pounds

Benefits

Comp & perks

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence