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Senior Analyst, Digital Workplace Endpoint
The AES Corporation. Configure, deploy, administer, and support endpoint technologies, including operating systems, desktop applications, endpoint security tools, device management platforms, and related solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in endpoint management technologies, including Microsoft Intune and MECM/SCCM, with a strong focus on automation, compliance, and user experience enhancement. Proficient in troubleshooting and supporting a variety of endpoint devices and applications while collaborating effectively with technical teams and stakeholders.
Highest-signal resume keywords
Microsoft IntuneMECM/SCCMPowerShell ScriptingEndpoint Security ManagementEndpoint Lifecycle Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Endpoint ManagementApplication PackagingPatch ManagementVulnerability RemediationWindows 11Microsoft 365Active DirectoryGroup PolicyTCP/IP NetworkingDigital Workplace Technology
Soft Skills
Analytical SkillsTroubleshooting SkillsDocumentation SkillsCommunication SkillsCollaboration Skills
Tools & Technologies
Microsoft Teams RoomsLogitech TechnologiesDevice Management PlatformsVirtual Environment SolutionsCyber Security Tools
Certifications & Qualifications
Microsoft Certified: Endpoint Administrator AssociateMicrosoft Certified: Modern Desktop Administrator AssociateITIL FoundationCompTIA A+Network+Security+Apple Certified Support Professional
Industry Keywords
Endpoint EngineeringEnterprise Systems AdministrationDesktop EngineeringCompliance ManagementAutomation Capabilities
Tech Stack
Tools & technologiesCyber SecurityMacOSTCP/IP
About the role
Key responsibilities & impact- Configure, deploy, administer, and support endpoint technologies, including operating systems, desktop applications, endpoint security tools, device management platforms, and related solutions
- Support Microsoft endpoint management platforms, including Intune, Microsoft Endpoint Configuration Manager (MECM/SCCM), Autopilot, application packaging, compliance management, and policy deployment
- Create and maintain software deployment packages and automate repeatable tasks using tools such as PowerShell
- Support endpoint security initiatives, including patch management, vulnerability remediation, encryption, compliance monitoring, and collaboration with Cyber Security teams
- Troubleshoot endpoint, application deployment, device management, virtual environment, and user experience issues
- Provide advanced support for business users, including executive stakeholders, and participate in on-call support rotations as needed
- Support collaboration technologies and meeting room solutions, including Microsoft Teams Rooms, Logitech technologies, and related platforms
- Evaluate hardware and software requests and recommend solutions aligned with business needs, security requirements, and technology standards
- Develop and maintain documentation, standard operating procedures, work instructions, and knowledge base articles
- Identify and implement opportunities to improve endpoint performance, operational efficiency, automation, and user experience
- Contribute to technology projects and initiatives supporting modernization of the Digital Workplace environment
- Collaborate with technical teams, cybersecurity partners, vendors, and business stakeholders to improve endpoint performance, reduce operational risk, and enhance employee experience
Requirements
What you’ll need- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; or an equivalent combination of education, technical training, certifications, and experience
- Approximately 3+ years of experience in endpoint engineering, enterprise systems administration, digital workplace technology, desktop engineering, or a related technical role
- Experience with endpoint management technologies, deployment processes, application packaging, automation, scripting, or enterprise endpoint standards
- Working knowledge of Microsoft Intune
- Working knowledge of MECM/SCCM
- Working knowledge of Windows 11
- Working knowledge of Microsoft 365
- Working knowledge of Active Directory / Microsoft Entra ID
- Working knowledge of Group Policy
- Working knowledge of TCP/IP networking and endpoint connectivity troubleshooting
- Experience supporting endpoint deployment, software distribution, patch management, compliance programs, and endpoint lifecycle management
- Familiarity with PowerShell scripting and willingness to continue developing automation capabilities
- Strong analytical, troubleshooting, documentation, communication, and collaboration skills
- Preferred: Experience supporting macOS devices, mobile device management, endpoint virtualization platforms, printing solutions, or executive support environments
- Preferred: Industry certifications such as Microsoft Certified: Endpoint Administrator Associate, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, CompTIA A+, Network+, Security+, Apple Certified Support Professional, or other relevant technology certifications
- Qualified applicants must complete employment authorization verification through the I-9 process
Benefits
Comp & perks- Equal Opportunity Employer commitment and consideration without regard to protected characteristics
- Work alongside experienced engineers and cross-functional teams
- Exposure to modern Microsoft ecosystem technologies and industry best practices
- Opportunity to expand expertise in endpoint engineering, modern device management, automation, cybersecurity, and enterprise-scale digital workplace technologies