IT Support Specialist

The AME Group

. Resolve advanced desktop and application issues, including performance problems, application conflicts, and registry-level troubleshooting .

Posted 10/13/2026full-timeIndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Microsoft 365 administration, Active Directory management, and advanced troubleshooting of desktop and application issues. Capable of implementing security measures and providing exceptional customer service while collaborating effectively with technical teams.

Highest-signal resume keywords

Microsoft 365 AdministrationActive Directory AdministrationAdvanced Desktop/Application TroubleshootingNetwork FundamentalsSecurity Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365 AdministrationActive Directory AdministrationAdvanced Desktop/Application TroubleshootingMacOS TroubleshootingNetwork FundamentalsBackup/Recovery KnowledgeSecurity AwarenessBasic PowerShell ScriptingVPN TroubleshootingGPO Troubleshooting

Soft Skills

Excellent Customer Service SkillsStrong Written/Verbal CommunicationDecision-MakingTeam-Oriented CollaborationCommitment to Continuous Learning

Tools & Technologies

Jamf/MDMRMM ToolsPSA ToolsZoom/Teams Room SystemsIntune/MEM Administration

Certifications & Qualifications

CompTIA A+Network+Apple Certified Support ProfessionalITIL Foundation

Industry Keywords

Phishing IdentificationMalware ResponseMFA ImplementationClient OnboardingSOP Improvements

Tech Stack

Tools & technologies

AndroidAzureCitrixDNSiOSJamfMacOSVMware

About the role

Key responsibilities & impact

Resolve advanced desktop and application issues, including performance problems, application conflicts, and registry-level troubleshooting
Take over tickets escalated from AI/automation systems when automated tools cannot complete requests
Administer Microsoft 365 environments, including Exchange Online, SharePoint permissions, security groups, and conditional access policies
Perform Active Directory tasks, including user/group management and GPO troubleshooting
Support macOS environments, including troubleshooting and basic Jamf/MDM administration
Troubleshoot VPN connectivity, DNS/DHCP problems, and other network-related issues
Implement and support backup/recovery solutions, including file/folder restores
Identify and respond to phishing, malware, and MFA-related security issues
Manage software installations, deployments, and licensing issues
Perform hardware diagnostics and coordinate replacements or on-site support
Document work in the service desk system, including resolution notes, next steps, and time entries
Create and maintain client-specific SOPs and contribute to process improvements
Mentor Level 1 technicians through shadowing, ticket reviews, and hands-on training
Collaborate with server, network, and security teams on escalations and complex issues
Participate in client onboarding, migrations, and projects as needed
Meet performance goals, including ticket volume, client-issue utilization, quarterly SOP improvements, professional development, and SLA targets

Requirements

What you’ll need

Microsoft 365 administration (Exchange Online, SharePoint, security configurations)
Active Directory administration, including Group Policy troubleshooting and user/group management
Advanced desktop/application troubleshooting (performance issues, conflicts, complex problems)
macOS troubleshooting plus basic Jamf/MDM support
Network fundamentals (VPN, DNS, DHCP, basic diagnostics)
Backup/recovery knowledge (file/folder restore workflows)
Security awareness (phishing identification, malware response, MFA implementation)
Excellent customer service skills; comfortable working escalated client issues
Strong written/verbal communication; able to explain technical concepts to non-technical users
Strong decision-making and the ability to troubleshoot independently (even without an SOP)
Ownership mindset: accountable for driving issues to resolution and knowing when to escalate
Team-oriented collaboration and willingness to share knowledge
Commitment to continuous learning and improvement
Optional: CompTIA A+ and/or Network+
Optional: Apple Certified Support Professional (ACSP)
Optional: ITIL Foundation
Optional: Intune/MEM administration experience
Optional: Azure AD Connect sync troubleshooting
Optional: Basic PowerShell scripting
Optional: RMM tools (ConnectWise, NinjaOne, etc.)
Optional: PSA tools (Autotask, ConnectWise Manage)
Optional: VDI/virtual desktop support (Citrix, VMware Horizon)
Optional: Mobile device support (iOS/Android)
Optional: Zoom/Teams room systems support

Benefits

Comp & perks

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and supportive work environment
Flexibility to work on a variety of interesting projects