Broking Manager – Commercial Insurance

The Ardonagh Group

. Manage the Commercial team day to day and support the Team Director, who retains overall responsibility for the Commercial Team book of business .

Posted 10/8/2026full-timeGlasgow • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive insurance broking experience while effectively managing a commercial team and maintaining high standards in client account handling. Capable of implementing training procedures, conducting appraisals, and addressing team performance issues to foster an inclusive workplace.

Highest-signal resume keywords

Insurance Broking ExperienceTeam LeadershipClient Relationship ManagementPerformance ManagementTraining and Development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem-Solving AbilityOrganizational SkillsEnthusiasmRelationship Skills

Industry Keywords

Commercial InsuranceAccount HandlingRenewalsMid-Term AdjustmentsEmployment ChecksInclusive Workplace

About the role

Key responsibilities & impact

Manage the Commercial team day to day and support the Team Director, who retains overall responsibility for the Commercial Team book of business
Maintain a designated portfolio of clients as an Account Handler to the highest standards
Ensure Account Handlers accurately process renewals and follow company processes and procedures
Manage Account Handler holidays, sickness and absence
Establish recruitment needs and conduct interviews
Implement training procedures for new direct reports
Address team performance issues and conduct matters promptly and appropriately
Set personal training plans and conduct appraisals for direct reports
Provide existing clients with comprehensive commercial insurance service, including advising, reviewing, arranging and securing appropriate cover at competitive premiums
Handle new business, mid-term adjustments and renewals in relevant markets according to company terms and conditions
Respond promptly to telephone enquiries and refer queries outside own knowledge or experience to the appropriate person

Requirements

What you’ll need

Extensive insurance broking experience
Ability to prioritise and organise own workload to ensure deadlines are adhered to
Excellent relationship skills
Enthusiasm and problem-solving ability
Team leader or people management experience advantageous
Ability to complete relevant employment checks, including verification of recent employment, address, credit history and a standard criminal record check
Commitment to professional and respectful conduct and maintaining an inclusive workplace

Benefits

Comp & perks

Holiday entitlement of 26 days plus bank holidays
Opportunity to progress your career across the entire group
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pension scheme
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
The Spotlight Awards, recognising bright talent across the group
Role-based incentive plan
Equal opportunities, diversity, equity and inclusion commitment