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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management and customer service skills, with a proactive and engaging approach to client interactions. Ability to collaborate effectively within a team while adapting to organizational changes and maintaining professional conduct.
Highest-signal resume keywords
Client Relationship ManagementCustomer Service ExperienceProactive InitiativeTeam CollaborationInsurance Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Confidence in Client InteractionsPositive AttitudeEngaging CommunicationResilience to ChangeHonesty and Integrity
Industry Keywords
Insurance IndustryEmployment ChecksInclusive WorkplaceSales-Oriented ManagementClient Queries
About the role
Key responsibilities & impact- Support a designated client portfolio
- Act as clients' first point of contact
- Build strong client relationships
- Respond to and support clients with queries as they arise
- Provide customer service and sales-oriented relationship management
- Work with clients by phone and face to face
- Collaborate with the team and adapt to organizational changes
Requirements
What you’ll need- Some experience of the insurance industry helpful but not essential
- Customer service experience important
- Confidence working with clients by phone and face to face
- Proactive, uses initiative, and demonstrates entrepreneurial spirit
- Willingness to learn and curiosity
- Ability to work well with a team
- Positive, engaging, collaborative, and resilient approach to change
- Honesty and integrity
- Successful applicants must pass relevant employment checks, including recent employment, address, credit history, and standard criminal record checks
- Must uphold professional and respectful conduct and support an inclusive workplace
Benefits
Comp & perks- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Everywhen family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pension scheme
- 24-hour support for physical and mental wellbeing
- 1 day's paid volunteering day
- The Spotlight Awards recognizing talent across the group
- Hybrid and flexible ways of working
- Generous bonus structure