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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and developing a Client Services team while ensuring compliance and achieving service standards. Proven ability to enhance client outcomes through effective communication, organizational skills, and process improvements.
Highest-signal resume keywords
Team LeadershipCustomer Service ExperienceCommunication SkillsOrganizational SkillsCompliance Adherence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Motivational LeadershipSolutions-Focused Approach
Certifications & Qualifications
IF7 QualificationGR1 Qualification
Industry Keywords
Financial ServicesGroup RiskHealthcareService StandardsKPI Management
About the role
Key responsibilities & impact- Lead, motivate and develop a Client Services team
- Manage workloads and support achievement of service standards and KPIs
- Act as first point of contact for team queries and escalations
- Conduct regular one-to-ones, performance reviews and development conversations
- Ensure excellent client outcomes and adherence to compliance requirements
- Identify and implement process improvements
- Support recruitment, onboarding and team development activities
- Collaborate with consultants, clients and insurers to deliver high-quality service
Requirements
What you’ll need- Previous customer service experience is essential
- Experience leading, coaching or supervising a team
- Strong communication and organisational skills
- Positive, solutions-focused approach
- Financial services, Group Risk or Healthcare experience would be advantageous
- Willingness to work towards IF7 and GR1 qualifications
- Successful candidates must pass employment checks, including verification of recent employment, address, credit history and a standard criminal record check
Benefits
Comp & perks- Equal opportunities employer committed to diversity, equity and inclusion
- Relevant employment checks prior to commencing employment
- Support for professional development and team development activities
- Willingness to work towards IF7 and GR1 qualifications