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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and customer service skills while effectively managing insurance renewals and policy queries. Committed to building customer relationships and achieving retention and renewal targets in a professional and inclusive manner.
Highest-signal resume keywords
Strong Communication SkillsCustomer Service SkillsNegotiation SkillsInsurance ExperienceProactive Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ConfidencePositive AttitudeProfessionalismRespectfulness
Industry Keywords
Insurance RenewalsCustomer RelationshipsRetention TargetsPolicy QueriesEmployment Checks
About the role
Key responsibilities & impact- Speak with customers about their insurance renewals
- Understand customer needs and provide suitable solutions
- Handle policy queries and changes
- Build strong customer relationships and deliver outstanding service
- Work towards retention and renewal targets
- Help retain existing insurance customers by providing excellent service and support at renewal
Requirements
What you’ll need- Strong communication and customer service skills
- Confidence in handling conversations and negotiations
- A positive and proactive approach
- Insurance experience is desirable but not essential
- Successful applicants must undergo relevant employment checks, including verification of recent employment, address, credit history, and a standard criminal record check
- Must uphold company values and act professionally and respectfully
- Must contribute to an inclusive workplace free from bullying, harassment, victimisation, and other inappropriate behaviours
Benefits
Comp & perks- Competitive salary and bonus
- Training and development opportunities
- Supportive team environment
- Career progression opportunities