Team Leader

The Ardonagh Group

. Lead and support the Taxi Team to deliver exceptional customer experiences and achieve individual and team performance targets .

Posted 11/9/2026full-timeNorwich • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching abilities to motivate team members while ensuring exceptional customer service and performance management. Proficient in setting objectives, providing feedback, and driving process improvements to achieve revenue targets.

Highest-signal resume keywords

Leadership SkillsCustomer Service SkillsPerformance ManagementCoaching and DevelopmentInsurance Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent CommunicationAttention to DetailProactive Problem SolvingAdaptabilityPositive Role Model

Industry Keywords

Insurance ExperienceCustomer ExperienceTeam Performance TargetsAdded Value ProductsManagement Information

About the role

Key responsibilities & impact

Lead and support the Taxi Team to deliver exceptional customer experiences and achieve individual and team performance targets
Act as a role model, motivate colleagues and contribute to a positive, high-performing culture
Serve as the first point of contact for customers
Set and monitor individual and team objectives
Supervise, coach, train and support team members
Provide regular feedback and development plans
Manage team performance using observation, management information, technical feedback and customer outcomes
Support the Line Manager with process reviews and improvement opportunities
Promote and increase uptake of Added Value Products to achieve or exceed revenue targets
Manage workloads across back-office systems and email channels
Provide management updates on productivity, service and sales performance
Ensure team understanding of departmental targets, MI and channel performance

Requirements

What you’ll need

Previous insurance experience
Strong leadership skills with the ability to motivate, coach and develop others
Excellent communication and customer service skills
Strong attention to detail and accuracy
Proactive and positive approach to problem solving
Ability to adapt and perform in a changing environment
Confidence managing performance and providing constructive feedback
Commitment to leading by example and being a positive role model
Successful applicants must undergo employment checks, including recent employment, address, credit history and standard criminal record verification
Must uphold professional and respectful workplace conduct

Benefits

Comp & perks

Standard benefits (details provided via the employer’s standard benefits page)
Equal opportunities, diversity, equity and inclusion commitment