Customer Care Representative

The Atlantic

. Handle one-on-one customer interactions through email, phone, and chat channels .

Posted 11/6/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer care through effective communication and relationship-building, ensuring high-quality service and customer satisfaction. Capable of analyzing customer feedback to enhance service delivery and support business objectives.

Highest-signal resume keywords

Customer Care ExperienceExpertise In Customer InquiriesOutstanding Communication SkillsCustomer Retention StrategiesCOVID-19 Vaccination Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Friendly Bedside MannerProfessional ServiceAbility To Handle Active Periods

Industry Keywords

Customer CommunicationCustomer Feedback ReportingBrand RepresentationCustomer Interaction Channels

About the role

Key responsibilities & impact

Handle one-on-one customer interactions through email, phone, and chat channels
Deliver high-quality, prompt, and professional service to every customer
Share customer feedback and report trends to the director and department
Recommend ways to improve and streamline customer communication
Support customer retention and business goals
Report to the Director, Customer Care

Requirements

What you’ll need

Experienced customer care representative
Ability to expertly handle customer inquiries via phone, email, and chat
Friendly bedside manner and love for connecting and chatting with customers
Excellent track record of providing superior customer communication
Ability to be a brand representative in one-on-one interactions
Outstanding communication skills
Ability to maintain a high level of service during active periods
Ability to represent the customer and their needs internally
Successful completion of reference checks
Compliance with The Atlantic's COVID-19 vaccination policy; employees must be vaccinated, including subsequent boosters, and submit proof of vaccination status

Benefits

Comp & perks

Quarterly $1,000 performance-based opportunity ($4,000 annual)
Overtime paid at $30.72 (1.5 hourly rate)
Remote-eligible work arrangement
COVID-19 vaccination accommodation may be requested for disability/medical contraindication or sincerely-held religious belief