Business Systems Administrator

The Baldwin Group

. Serve as the subject matter expert for all technology systems and as a help desk escalation channel .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology systems management, cloud architecture, and advanced troubleshooting in a multi-office environment. Proficient in supporting enterprise software and IT infrastructure while ensuring operational efficiency and customer satisfaction.

Highest-signal resume keywords

Technical Support ExperienceActive DirectoryOffice365Network ConceptsMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportCloud ArchitectureAdvanced TroubleshootingSystem AuditingRemote MonitoringChange ManagementDHCPDNSVLANsADFS

Soft Skills

Organizational SkillsCustomer Service SkillsDecision MakingMulti-tasking

Tools & Technologies

VertaforeDocuSignOffice Infrastructure PlatformsService Tickets

Industry Keywords

Mergers and AcquisitionsCloud-first ApproachEnterprise EnvironmentRemote Troubleshooting

Tech Stack

Tools & technologies

CloudDNS

About the role

Key responsibilities & impact

Serve as the subject matter expert for all technology systems and as a help desk escalation channel
Contribute to cloud architecture and technical strategy for the cloud-first approach
Support the merger and acquisition strategy through hands-on execution
Manage day-to-day technology operations across a multi-office environment of 80+ offices
Perform advanced support for workstations, enterprise software, and office infrastructure platforms
Plan, implement, and support systems through an aggressive M&A schedule
Coordinate new office setups
Audit system accounts for licensing and inventory accuracy
Perform advanced remote troubleshooting using diagnostic techniques
Troubleshoot core service and support challenges using documentation and change-management best practices
Support basic IT infrastructure, cloud, and networking
Monitor remote monitoring and management alerts and notifications and respond through service tickets
Perform other assigned duties and tasks

Requirements

What you’ll need

5 years’ technical support experience in an enterprise environment required
2 years of Active Directory and Office365 experience required
Basic understanding of network concepts, including DHCP, DNS, and VLANS
Strong organizational and customer service skills
Ability to make decisions with the best interest of the firm and end-users in mind
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to learn other appropriate programs or software systems as necessary
Fast-paced, multi-tasking environment
Travel up to 10% of the time
ADFS, SSO, and certificates experience is a plus
Experience supporting and troubleshooting Vertafore and DocuSign applications is preferred
No certifications required
No licenses required

Benefits

Comp & perks

Travel up to 10% of the time
Reasonable accommodations for medical or religious reasons