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Claims Executive
The Baldwin Group. Manage insurance claims for clients at both individual and portfolio levels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in managing insurance claims, including commercial claims and policy coverage review, while effectively communicating risk mitigation strategies and building relationships across business segments. Proficient in claims management best practices and capable of mentoring and training colleagues.
Highest-signal resume keywords
Claims ManagementCommercial Claims ExpertiseRisk Mitigation StrategiesClient Relationship BuildingClaims Protocol Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementCommercial ClaimsPolicy Coverage ReviewDispute ResolutionClaims HandlingReserve StandardsClaims AdvocacyClaims ReviewClaims Cost MitigationIndustry Best Practices
Soft Skills
Verbal CommunicationWritten CommunicationTeam CollaborationMotivational SkillsInfluencing Skills
Tools & Technologies
Microsoft ExcelMicrosoft Word
Certifications & Qualifications
AICCPCUARMCICAINSWCCPCLRICRMPRM
Industry Keywords
Insurance IndustryWorkers CompensationProperty & CasualtyManagement LiabilityProfessional LiabilityClaims OutcomesRegulatory ChangesClaims ProtocolsClaims CostsClaims Trends
About the role
Key responsibilities & impact- Manage insurance claims for clients at both individual and portfolio levels
- Serve as a claims expert, trainer, and mentor
- Establish claims protocols and policy enhancements with insurance company partners and clients
- Schedule and conduct claim reviews, ensuring proper claims handling, reserve standards, and settlement protocols
- Act as a claims advocate and liaison to help clients mitigate claims costs
- Review individual claims and maintain current reserves and records according to industry best practices
- Contribute to business development and renewal opportunities by attending client meetings
- Explain the firm's approach to claims mitigation and resolution
- Monitor industry trends, claims outcomes, legal developments, and regulatory changes
- Provide summaries of claims reviews and related activities to Advisors, the Director of Risk Mitigation, colleagues, and clients
Requirements
What you’ll need- 10+ years experience with claims and client/customer facing support role in the insurance industry
- Strong knowledge and/or expertise with commercial claims, including workers compensation, property & casualty, management liability, professional liability and/or other specialty claims
- Ability to motivate and influence colleagues and clients
- Ability to work as part of a team and build relationships across business segments
- Strong verbal and written communication skills
- Ability to present solutions, value propositions and risk mitigation strategies
- Knowledge of industry best practices in claims management
- Ability to read and interpret coverage and reservation of rights letters, profit and loss statements, safety rules, operating instructions, and procedure manuals
- Experience with policy coverage review and dispute resolution
- Strong computer skills, including Microsoft Excel and Word
- Bachelor's degree preferred
- At least one certification expected, such as AIC, CPCU, ARM, CIC, AINS, WCCP, CLRI, CRM, or PRM
- Knowledge and understanding of Spanish is a plus
Benefits
Comp & perks- Remote work arrangement
- Full-time employment