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Customer Service Advisor
The Beauty Tech Group (CurrentBody, ZIIP, Tria). Handle first-touch customer queries via email, live chat, and WhatsApp, including orders, deliveries, product questions, and account queries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and attention to detail. Familiarity with helpdesk tools and the beauty and skincare industry enhances the ability to manage customer queries efficiently.
Highest-signal resume keywords
Customer Service ExperienceExcellent Written CommunicationAttention To DetailMulti-Channel SupportBeauty And Skincare Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Positive AttitudeGenuine Care For Customer Experience
Tools & Technologies
DixaHelpdesk Tools
Industry Keywords
Beauty TechnologySkincare SolutionsCustomer QueriesSLA TargetsTicket Logging
About the role
Key responsibilities & impact- Handle first-touch customer queries via email, live chat, and WhatsApp, including orders, deliveries, product questions, and account queries
- Triage and route complex or specialist queries to the appropriate team
- Maintain first reply time and SLA targets across all channels
- Accurately log and categorise tickets in Dixa
- Handle Amazon customer service queries within the 24-hour SLA window
- Flag unusual volume spikes, query trends, and recurring issues to the Team Leader
- Escalate queries beyond your resolution capability to the Team Leader
- Work as part of The Beauty Tech Group, which develops beauty technology devices and skincare solutions through brands including CurrentBody Skin, ZIIP Beauty, and Tria Laser
Requirements
What you’ll need- Previous experience in a customer-facing role — CS, retail, or hospitality
- A background or genuine interest in the beauty and skincare industry is highly desirable
- Excellent written communication — clear, warm, and professional
- Comfortable working at pace across multiple channels simultaneously
- High attention to detail when logging and categorising tickets
- A positive attitude and genuine care for the customer experience
- Familiarity with helpdesk tools is a bonus but not essential — training provided
- Availability for the stated shift pattern, including 1 in 3 weekends
Benefits
Comp & perks- 33 days holiday (increasing with service) + Holiday Buy scheme
- Auto enrolment pension scheme
- Free parking
- Staff discounts across CurrentBody Skin, ZIIP Beauty, and Tria Laser
- Cycle to Work, and EV/tech schemes
- Supported studies
- Employee Assistance Programme
- Enhanced family leave
- Social events
- Office brunches
- Career development opportunities
- One day per week working from home