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Account Manager
The Cigna Group. Manage an assigned portfolio of Cigna Africa Corporate and SME clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client management within the health insurance sector, focusing on relationship building, proposal development, and profitability management. Proficient in navigating the African insurance market while delivering high-quality service and strategic insights.
Highest-signal resume keywords
Client Management ExperienceHealth Insurance KnowledgeProposal DevelopmentStakeholder ManagementAdvanced Microsoft Office Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client RetentionCross-SellingForecastingContract Delivery OversightInvoicingRenewal ImplementationClaims ResolutionMarket InsightsStrategic PlanningReporting
Soft Skills
Negotiation SkillsInfluencing SkillsConflict ResolutionPresentation SkillsAttention to Detail
Tools & Technologies
Agile Project ManagementMicrosoft Office
Certifications & Qualifications
Agile Certification
Industry Keywords
Health InsuranceAfrican Insurance MarketCorporate Client ManagementIntermediary Relationship ManagementCustomer Focus
About the role
Key responsibilities & impact- Manage an assigned portfolio of Cigna Africa Corporate and SME clients
- Ensure policies perform against agreed service levels and clients receive a high standard of service
- Strengthen client and broker relationships while supporting retention, profitability, continuous improvement, and opportunities to grow existing business
- Build strong relationships with existing clients and intermediaries
- Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations
- Partner with Underwriting and other functions to develop renewal terms and product proposals while protecting business profitability
- Identify cross-selling opportunities within the existing client portfolio and present relevant proposals
- Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to address service issues and deliver high-quality client materials
- Manage contractual commitments, invoicing, deliverable quality, forecasts, references, testimonials, internal policies, and timely management information
- Support product development and renewal implementation by sharing client and market insights and ensuring schemes are appropriately reinstalled at renewal
Requirements
What you’ll need- A minimum of five years of client management experience within health insurance, preferably gained within an international company
- Experience working with insurers or insurance policies in African markets
- Strong written and verbal English communication skills, including the ability to communicate complex concepts clearly and concisely
- Ability to independently manage a portfolio of clients and multiple simultaneous priorities
- Ability to define and resolve complex claims-related and client issues and recommend appropriate resolutions
- Bachelor’s degree, preferably in Marketing or Business
- Ability to travel when required
- Strong stakeholder management, negotiation, influencing, listening, and conflict-resolution skills
- Confident presentation and public-speaking skills
- Strong organization and attention to detail
- Ability to work independently, manage competing priorities, and navigate ambiguity
- Ability to build effective relationships across diverse clients, brokers, colleagues, and cultures
- Customer-focused, flexible, and results-oriented approach
- Corporate client and intermediary relationship management
- Health insurance and African insurance market knowledge
- Client retention, renewals, cross-selling, forecasting, and profitability management
- Proposal development, client reporting, invoicing, and contract-delivery oversight
- Ability to work across multiple systems and tools
- Advanced Microsoft Office skills
- Working knowledge of Agile project management; certification is preferred
- French or Portuguese language skills
Benefits
Comp & perks- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program