Account Manager, Support Specialist

The Cigna Group

. Provide project and account management support for new business implementations and priority accounts, including Blackstone and the emerging Private Equity buyer segment .

Posted 11/11/2026part-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management and operational execution skills, with a focus on client implementations and renewals. Capable of managing multiple priorities while ensuring effective communication and collaboration across internal teams.

Highest-signal resume keywords

Account ManagementOperational ExecutionProject ManagementAnalytical SkillsClient Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client ImplementationsOperational SupportImplementation ActivitiesRisk IdentificationReporting AnalysisProblem-SolvingCoachingKnowledge Sharing

Soft Skills

Organizational SkillsAttention to DetailWritten CommunicationVerbal CommunicationCollaboration

Industry Keywords

HealthcareBenefitsNational AccountsPrivate EquityClient Relationships

About the role

Key responsibilities & impact

Provide project and account management support for new business implementations and priority accounts, including Blackstone and the emerging Private Equity buyer segment
Coordinate implementation activities, deliverables, dependencies, and follow-up across internal partners
Help ensure consistent client service and implementation experiences
Monitor implementation progress and identify items requiring follow-up or escalation
Track and support resolution of readiness issues, risks, and outstanding operational items
Coordinate with internal business partners to escalate issues and drive timely resolution
Maintain visibility to outstanding deliverables, owners, and required next steps
Support operational execution during peak implementation and renewal periods
Gather, request, validate, and analyze operational and client reporting
Identify reporting discrepancies, missing information, or potential issues requiring investigation
Coordinate follow-up with appropriate internal partners
Assist National Account Managers with operational activities
Provide just-in-time training, guidance, and practical support to newer Account Managers
Reinforce established processes, tools, and implementation expectations
Share best practices and lessons learned across the Account Management organization

Requirements

What you’ll need

This role is open to retirees only
Strong account management and operational execution skills
Experience supporting client implementations and renewals
Strong organizational and project management capabilities
Ability to manage multiple priorities and changing business needs
Strong analytical and problem-solving skills
Ability to identify risks and appropriately escalate issues
Strong written and verbal communication skills
Ability to effectively partner across multiple internal teams
Coaching and knowledge-sharing capabilities
Strong attention to detail and follow-through
Prior account management, client service, implementation, or operational support experience
Experience supporting National Accounts or complex client relationships
Experience managing implementation or readiness activities
Experience working across multiple internal operational teams
Knowledge of healthcare, benefits, or related client service environments preferred
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload when working at home

Benefits

Comp & perks

Part-time schedule of 20 hours per week per resource
Work-at-home arrangement
Tobacco-free policy
Reasonable accommodation support for the online application process