Accounts Receivable Manager

The Cigna Group

. Manage accounts receivable activity for a specific Provider Book of Business tied to an account management team .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $66,600 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in accounts receivable management, claims administration, and provider relations, with a strong focus on root cause analysis and strategic planning to enhance provider experience and service delivery.

Highest-signal resume keywords

Accounts Receivable ManagementClaims AdministrationRoot Cause AnalysisProject ManagementProvider Contracting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdministrationRoot Cause AnalysisProject ManagementData InterpretationExcel ProficiencyPowerPoint ProficiencyCigna Claim SystemsProvider ContractingTask AnalysisResource Utilization

Soft Skills

Facilitation SkillsNegotiation SkillsCustomer InteractionProblem ResolutionOwnership of Tasks

Tools & Technologies

ProclaimPMHSFacetsExcelPowerPointAccess

Industry Keywords

Accounts ReceivableProvider RelationsService Level AgreementsHealth Care ProvidersContractual Performance Guarantees

About the role

Key responsibilities & impact

Manage accounts receivable activity for a specific Provider Book of Business tied to an account management team
Support the Provider Relations Executive with strategic planning to improve provider experience
Ensure timely and accurate claims administration
Monitor results and leverage resources and tools to assist health care providers with accounts receivables
Provide direction and guidance on policies, procedures, workflows, claim service quality, and training needs
Meet with assigned health care providers to discuss results, review issue trends, and develop improvement action plans
Engage matrix partners to improve service and minimize contract interpretation issues
Communicate and educate internally on issues and trends to minimize errors and improve claim accuracy
Monitor contractual performance guarantees and late payment interest
Collaborate with Accounts Receivable Manager and matrix partners to identify and resolve issues
Contribute to provider strategic planning for an aligned book of business
Drive root cause analysis and trend accounts receivable resolutions
Manage accounts receivable issues and corrective action plans
Recommend service-level improvements based on root-cause findings
Support the service experience review process
Contribute to market intelligence and share documentation
Achieve or exceed Service Level Agreements
Review pre- and post-contract setup for the assigned book of business
Track and trend accounts receivable issues in appropriate tools
Read and interpret data results
Participate in face-to-face meetings as needed as an accounts receivable subject matter expert

Requirements

What you’ll need

Bachelor’s degree or higher strongly preferred or equivalent work experience
3+ years of experience in benefits and claims administration and/or relationship or project management
Advanced knowledge of Cigna claim and supporting systems (Proclaim, PMHS, Facets) highly preferred
Proficient in Excel and Power Point
Access knowledge helpful
Experience with provider contracting or loading
Demonstrated ability to successfully interact with internal and external customers at all levels
Demonstrated ability to perform root cause analysis on claims issues
Demonstrated ability to manage and resolve problems to satisfactory completion
Project management skills including time management, task analysis and breakdown, and resource utilization
Strong facilitation and negotiation skills
Ability to present detailed technical information to a less knowledgeable audience and negotiate mutually beneficial resolutions
Ability to understand how each phase of the claims payment process affects the end result and provider satisfaction
Ability to handle confrontational situations professionally
Ability to take ownership of tasks/projects and work under minimal supervision
May require up to 10% travel
For home-based work, cable broadband or fiber optic internet with minimum speeds of 10Mbps download/5Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence