Accounts Receivable Manager

The Cigna Group

. Manage accounts receivable activity for a specific Provider Book of Business tied to an account management team .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $66,600 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in accounts receivable management, claims administration, and provider relations, with a strong focus on root cause analysis and service-level improvements. Proficient in utilizing advanced claim systems and tools to enhance provider experience and operational efficiency.

Highest-signal resume keywords

Accounts Receivable ManagementClaims AdministrationRoot Cause AnalysisProject ManagementProvider Contracting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdministrationRoot Cause AnalysisProject ManagementExcelPowerPointCigna Claim SystemsProclaimPMHSFacetsAccess Knowledge

Soft Skills

Facilitation SkillsNegotiation SkillsProblem-SolvingCustomer InteractionOwnership

Tools & Technologies

ExcelPowerPointProclaimPMHSFacets

Industry Keywords

Accounts ReceivableProvider ExperienceService Level AgreementsHealthcare ProvidersContract Interpretation

About the role

Key responsibilities & impact

Manage accounts receivable activity for a specific Provider Book of Business tied to an account management team
Support strategic planning to improve provider experience
Ensure timely and accurate claims administration
Monitor results, performance guarantees, late payment interest, and accounts receivable issues
Provide direction and guidance on policies, procedures, workflows, claim service quality, and training needs
Meet with healthcare providers to discuss results, review issue trends, and develop improvement action plans
Engage matrix partners to improve service and minimize contract interpretation issues
Communicate and educate internal teams about issues and trends to minimize errors and improve claim accuracy
Collaborate with account management and matrix partners to identify, resolve, and improve accounts receivable issues
Conduct root cause analysis and trend accounts receivable resolutions
Manage corrective action plans
Recommend service-level improvements based on root-cause findings
Support service experience reviews for the assigned book of business
Contribute to market intelligence and share documentation
Achieve or exceed service level agreements
Review pre- and post-contract setup for the assigned book of business
Track and trend accounts receivable issues accurately in appropriate tools
Participate in face-to-face meetings as an accounts receivable subject matter expert when needed

Requirements

What you’ll need

Bachelor’s degree or higher strongly preferred or equivalent work experience
3+ years of experience in benefits and claims administration and/or relationship or project management
Advanced knowledge of Cigna claim and supporting systems (Proclaim, PMHS, Facets) highly preferred
Proficient in Excel and PowerPoint
Access knowledge helpful
Experience with provider contracting or loading
Demonstrated ability to interact successfully with internal and external customers at all levels
Demonstrated ability to perform root cause analysis on claims issues
Demonstrated ability to manage and resolve problems to satisfactory completion
Project management skills, including time management, task analysis and breakdown, and resource utilization
Strong facilitation and negotiation skills
Ability to present detailed technical information to a less knowledgeable audience and negotiate mutually beneficial resolutions
Ability to understand how each phase of the claims payment process affects the end result and provider satisfaction
Ability to handle confrontational situations professionally
Ability to take ownership of tasks/projects and work under minimal supervision with exceptional outcomes
Some travel may be required, up to 10%
Home internet, when working remotely, must use cable broadband or fiber optic service with at least 10 Mbps download/5 Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work option