Accounts Receivable Manager

The Cigna Group

. Manage accounts receivable activity for a specific Provider Book of Business tied to an account management team .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $66,600 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in accounts receivable management, claims administration, and provider relations, with a strong focus on root cause analysis and strategic planning to enhance provider experience and service levels.

Highest-signal resume keywords

Accounts Receivable ManagementClaims AdministrationRoot Cause AnalysisProject ManagementProvider Contracting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdministrationRoot Cause AnalysisProject ManagementData AnalysisExcelPowerPointCigna Claims SystemsProvider ContractingTask AnalysisResource Utilization

Soft Skills

Relationship ManagementFacilitation SkillsNegotiation SkillsProblem SolvingCommunication Skills

Tools & Technologies

ProclaimPMHSFacetsExcelPowerPointAccess

Industry Keywords

Accounts ReceivableProvider RelationsClaims Payment ProcessService Level AgreementsHealth Care Providers

About the role

Key responsibilities & impact

Manage accounts receivable activity for a specific Provider Book of Business tied to an account management team
Partner with the Provider Relations Executive on strategic planning to improve provider experience
Ensure timely and accurate claims administration
Monitor results and use resources and tools to help health care providers manage accounts receivable
Provide direction and guidance on policies, procedures, workflows, claim service quality, and training needs
Meet with assigned health care providers to discuss results, review issue trends, and develop improvement action plans
Engage matrix partners to improve service and minimize contract interpretation issues
Communicate and educate internally on issues and trends to minimize errors and improve claim accuracy
Monitor contractual performance guarantees and late-payment interest to minimize financial impacts
Collaborate with account management and matrix partners to identify, resolve, and improve accounts receivable issues
Contribute to provider strategic plans, market intelligence, and service experience reviews
Drive root cause analysis and trending related to accounts receivable resolution
Manage accounts receivable corrective action plans
Recommend changes to improve service levels based on root-cause findings
Achieve or exceed service-level agreements
Review pre- and post-contract setup for the assigned book of business
Track and trend accounts receivable issues accurately in appropriate tools
Participate in face-to-face meetings as needed as an accounts receivable subject matter expert
Read and understand data results

Requirements

What you’ll need

Bachelor's Degree or higher strongly preferred or equivalent work experience
3+ years of experience in benefits and claims administration
3+ years of relationship management and project management experience
Advanced knowledge of Cigna claims and supporting systems (Proclaim, PMHS, Facets) highly preferred
Proficient in Excel and Power Point
Access knowledge helpful
Experience with provider contracting or loading
Demonstrated ability to interact successfully with internal and external customers at all levels
Demonstrated ability to perform root cause analysis on claims issues
Demonstrated ability to manage and resolve problems to satisfactory completion
Project management skills including time management, task analysis and breakdown, and resource utilization
Strong facilitation and negotiation skills
Ability to present detailed technical information to less knowledgeable audiences and negotiate mutually beneficial resolutions
Ability to understand how each phase of the claims payment process affects the end result and provider satisfaction
Ability to handle confrontational situations professionally
Ability to take ownership of tasks/projects and work under minimal supervision
Some travel required
If working at home, internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement for home working