After Hours Behavioral Health Advocate

The Cigna Group

. Serve as the first point of contact for members and providers seeking behavioral health and substance use services .

Posted 9/16/2026full-timeRemote • United StatesJuniorMid-Level💰 $24 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in behavioral health and substance use services, providing empathetic customer support while effectively managing multiple priorities and navigating various systems. Strong communication and problem-solving skills are essential for ensuring timely member assistance and accurate documentation.

Highest-signal resume keywords

Behavioral Health ExperienceCustomer Service ExperienceStrong Verbal CommunicationProblem-Solving SkillsTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Behavioral Health KnowledgeClaims ProcessingAuthorization ManagementCare NavigationDocumentation Skills

Soft Skills

Active ListeningEmpathyTime ManagementOrganizational SkillsAttention to Detail

Tools & Technologies

Multiple Systems NavigationRemote Work Technology

Industry Keywords

Mental Health ServicesSubstance Use TreatmentProvider NetworksHealthcare EnvironmentContact Center Experience

About the role

Key responsibilities & impact

Serve as the first point of contact for members and providers seeking behavioral health and substance use services
Answer inbound calls regarding behavioral health and substance use services
Assess caller needs and determine when clinical intervention or escalation is required
Assist with provider referrals, access to care, eligibility, benefits, and authorization requirements
Create and update authorizations to support accurate claims processing
Coordinate with clinical and operational partners to ensure timely member support
Complete follow-up outreach and issue resolution as needed
Provide resources and information to members and providers
Document interactions accurately while utilizing multiple systems simultaneously
Deliver professional, empathetic service and strive for first-call resolution

Requirements

What you’ll need

Bachelor's degree preferred; a degree in psychology, social work, public health, health coaching, family communications, or a related field is strongly preferred
Alternatively, a bachelor's degree in another field combined with 2+ years of behavioral health experience
Customer service experience in a fast-paced environment
Strong verbal communication, active listening, and problem-solving skills
Ability to manage multiple priorities while maintaining attention to detail
Strong technical aptitude and ability to navigate multiple systems simultaneously
Ability to work independently in a remote environment
Strong time-management and organizational skills
Experience in behavioral health, mental health services, or substance use treatment settings preferred
Experience supporting members or patients in a healthcare environment preferred
Experience in a contact center or customer service setting preferred
Knowledge of behavioral health benefits, provider networks, or care navigation preferred
Internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload when working at home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Cable broadband or fiber optic internet requirement for work at home, with at least 10Mbps download/5Mbps upload