Associate Account Manager, Commercial Employer Market

The Cigna Group

. Provide operational and data-focused support to account teams of assigned clients and coalitions .

Posted 11/9/2026full-timeSt. Louis • Missouri • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational support capabilities with a focus on data management, client service, and process improvement. Proficient in managing multiple priorities while ensuring timely completion of deliverables and effective collaboration across teams.

Highest-signal resume keywords

Operational SupportData ManagementClient ServiceAnalytical SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft PowerPointReporting ManagementProcess ImprovementProblem-SolvingData AnalysisWorkflow EfficiencyOperational Case Management

Soft Skills

Verbal CommunicationWritten CommunicationInitiativeAccountabilityAdaptability

Industry Keywords

HealthcarePBM IndustryCompliance ReportingBillingRebatesEligibilityClient AccessService RequestsOperational TrendsStakeholder Coordination

About the role

Key responsibilities & impact

Provide operational and data-focused support to account teams of assigned clients and coalitions
Manage day-to-day account-team and client requests and provide direct client support when appropriate
Maintain ownership, accuracy, quality, timely completion, and follow-through for assigned operational deliverables
Monitor service trends, risks, and operational concerns and recommend solutions, process improvements, or workflow efficiencies
Manage standard, recurring, non-standard, and ad hoc reporting requests
Submit, monitor, and follow through on operational cases, service requests, and tickets
Partner with internal teams to obtain resolution and escalate barriers as appropriate
Manage assigned shared mailboxes, triage requests, organize follow-up, monitor outstanding items, and drive completion
Research and resolve operational requests involving billing, rebates, client access, file feeds, eligibility, compliance reporting, and other account-specific service needs
Collaborate with account teams and internal partners to resolve issues, coordinate deliverables, support ad hoc projects, and address evolving business needs
Provide cross-coverage across assigned accounts and shared mailboxes while maintaining service quality and timely follow-through

Requirements

What you’ll need

Bachelor’s degree in a related field or 2+ years of relevant experience
Strong technology skills, including Microsoft Excel, Outlook, Word, and PowerPoint
Ability to quickly learn new systems, tools, processes, and account-specific requirements
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Initiative, accountability, follow-through, and ability to manage multiple priorities and meet deadlines
Comfortable working with ambiguity, changing priorities, and complex or unexpected challenges
Ability to collaborate cross-functionally and coordinate deliverables across multiple stakeholders
Willingness to expand skills, learn new areas of the business, and take on increasingly complex or unfamiliar responsibilities
Knowledge of the healthcare and PBM industry preferred

Benefits

Comp & perks

Hybrid work arrangement
Occasional or permanent work-from-home option, subject to cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload
Equal employment opportunity consideration
Reasonable accommodation support for the online application process
Tobacco-free policy