Associate Vice President – Strategic Accounts, Client Success

The Cigna Group

. Oversee a portfolio of enterprise-level health system accounts .

Posted 10/24/2026full-timeRemote • United StatesSeniorLead💰 $144,200 - $240,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ambulatory and home infusion operations, including program development, implementation, and optimization. Proven ability to lead multidisciplinary teams, manage enterprise-level client relationships, and drive strategic initiatives in healthcare settings.

Highest-signal resume keywords

Ambulatory Infusion OperationsHome Infusion TherapyClient Relationship ManagementLeadership ExperienceStrategic Initiative Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DevelopmentOperational OptimizationPerformance Data AnalysisRegulatory ComplianceInfusion Revenue Cycle ManagementWorkflow AssessmentProject Delivery ManagementCross-Functional Initiative LeadershipBusiness Opportunity IdentificationInfusion Supply Chain Management

Soft Skills

Excellent Communication SkillsRelationship ManagementNegotiation SkillsMentoring High-Performing TeamsInfluencing Without Authority

Certifications & Qualifications

Master's Degree in Business AdministrationMaster's Degree in Healthcare AdministrationMaster's Degree in Pharmacy

Industry Keywords

Healthcare ExperienceSpecialty Pharmacy IntegrationClient Success ManagementOperational BottlenecksContinuous Improvement

About the role

Key responsibilities & impact

Oversee a portfolio of enterprise-level health system accounts
Establish and manage structured tracking and regular review frameworks to monitor account health, drive continuous growth, and align with clients' long-term strategic goals
Direct, mentor, and align a multidisciplinary client success team
Equip the team with strategic direction, operational tools, and technical access to execute deliverables and exceed client expectations
Serve as the primary executive-level bridge between client leadership and internal operations
Build partnerships to drive successful launch, expansion, and retention of ambulatory and home infusion businesses
Consult with clients to design, implement, and optimize ambulatory infusion programs
Assess workflows, identify operational bottlenecks, and implement scalable solutions
Provide subject matter expertise in home infusion therapy, ambulatory infusion strategy, specialty pharmacy integration, infusion supply chain, cleanroom/compounding operations, and infusion revenue cycle management
Provide on-site and remote support for complex infusion engagements
Oversee day-to-day project delivery, planning, resource allocation, and timely achievement of objectives
Troubleshoot clinical and operational challenges and develop alternative strategies
Align client business goals with operational realities and regulatory compliance
Develop internal strategy and participate in key client executive engagements
Develop standard policies, procedures, organizational reporting models, and implementation playbooks
Contribute to continuous improvement of CarepathRx's infusion consulting capabilities

Requirements

What you’ll need

High School Diploma or GED required
Master's degree in Business Administration, Healthcare Administration, Pharmacy, or a related field preferred
10+ years of progressive healthcare experience, with substantial experience in ambulatory infusion, home infusion, specialty pharmacy, or health system infusion services
5+ years of leadership experience with responsibility for leading teams, strategic initiatives, or enterprise-level client relationships
Demonstrated expertise in ambulatory and/or home infusion operations, including program development, implementation, optimization, and growth
Experience managing large, complex health system or strategic client relationships and partnering with executive-level stakeholders
Strong understanding of the clinical, operational, and financial drivers of infusion services
Proven ability to identify business opportunities and translate strategy into measurable operational and financial results
Experience leading complex, cross-functional initiatives involving operations, clinical teams, finance, technology, and client leadership
Strong executive presence with excellent communication, presentation, negotiation, and relationship-management skills
Demonstrated ability to analyze performance data, identify trends and operational gaps, and develop actionable recommendations
Ability to navigate complex client environments, influence without direct authority, and balance multiple strategic priorities
Experience developing and mentoring high-performing teams
Ability to travel as needed to support health system partners and business priorities, up to 25%
If working from home, internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Annual bonus eligibility
Long term incentive plan eligibility
Medical benefits
Vision benefits
Dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Cable broadband or fiber optic internet requirement for home workers with minimum 10Mbps download/5Mbps upload