Behavioral Health Advocate

The Cigna Group

. Answer inbound calls from members and providers regarding behavioral health and substance use services .

Posted 9/17/2026full-timeRemote • United StatesJuniorMid-Level💰 $24 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in behavioral health services, including assessment and referral processes, while providing empathetic customer service in a fast-paced environment. Proficient in managing multiple priorities and utilizing various systems for accurate documentation and claims processing.

Highest-signal resume keywords

Behavioral Health ExperienceCustomer Service ExperienceStrong Verbal CommunicationProblem-Solving SkillsTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AssessmentReferral CoordinationClaims ProcessingDocumentationCare Navigation

Soft Skills

Active ListeningTime ManagementOrganizational SkillsEmpathy

Tools & Technologies

Multiple Systems Navigation

Industry Keywords

Behavioral Health BenefitsMental Health ServicesSubstance Use TreatmentHealthcare EnvironmentContact Center Experience

About the role

Key responsibilities & impact

Answer inbound calls from members and providers regarding behavioral health and substance use services
Assess caller needs and determine when clinical intervention or escalation is required
Assist with provider referrals, access to care, eligibility, benefits, and authorization requirements
Create and update authorizations to support accurate claims processing
Coordinate with clinical and operational partners to ensure timely member support
Complete follow-up outreach and issue resolution as needed
Provide resources and information to members and providers
Document interactions accurately while utilizing multiple systems simultaneously
Deliver professional, empathetic service and strive for first-call resolution

Requirements

What you’ll need

Bachelor's degree preferred; a degree in psychology, social work, public health, health coaching, family communications, or a related field is strongly preferred
Alternatively, a bachelor's degree in another field combined with 2+ years of behavioral health experience
Customer service experience in a fast-paced environment
Strong verbal communication, active listening, and problem-solving skills
Ability to manage multiple priorities while maintaining attention to detail
Strong technical aptitude and ability to navigate multiple systems simultaneously
Ability to work independently in a remote environment
Strong time-management and organizational skills
Experience in behavioral health, mental health services, or substance use treatment settings preferred
Experience supporting members or patients in a healthcare environment preferred
Experience in a contact center or customer service setting preferred
Knowledge of behavioral health benefits, provider networks, or care navigation preferred
Cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload when working from home

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement