Behavioral Health Clinical Operations Manager

The Cigna Group

. Lead assigned clinical operations programs and teams .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $94,700 - $157,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational leadership in clinical programs, with expertise in process improvement, workflow design, and performance management. Proficient in healthcare operations, patient care coordination, and regulatory compliance.

Highest-signal resume keywords

Operational LeadershipProcess ImprovementHealthcare OperationsPerformance ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow DesignProgram ImplementationChange ManagementData AnalysisPerformance MetricsElectronic Medical RecordsCare Management PlatformsExcel Proficiency

Soft Skills

People LeadershipCommunication SkillsRelationship ManagementProblem SolvingCoaching

Industry Keywords

Behavioral HealthClinical WorkflowsPatient Care CoordinationRegulatory ComplianceHealthcare Programs

About the role

Key responsibilities & impact

Lead assigned clinical operations programs and teams
Provide operational leadership for Behavioral Health programs and workflows, including care coordination, referrals, and patient and provider support
Design, implement, and manage clinical-program workflows, procedures, performance measures, escalation pathways, and operational controls
Lead, mentor, and develop clinical and operational team members through coaching, performance management, goal setting, professional development, and accountability
Collaborate with Behavioral Leaders, Nursing, Medical Affairs, Operations, Product, and Tech
Identify root causes, eliminate unnecessary manual work, and develop sustainable solutions
Establish, monitor, analyze, and report operational and clinical performance metrics
Lead teams through new programs, technology changes, workflow redesigns, and organizational initiatives
Provide leadership and decision support for complex patient, provider, and workflow escalations
Ensure operations comply with organizational policies, clinical standards, regulatory and privacy requirements, and applicable best practices
Support staffing, scheduling, workload management, and resource planning
Develop and implement onboarding, training, job aids, procedures, and related resources
Provide leadership during urgent operational events, system outages, and workflow disruptions
Lead or participate in cross-functional initiatives and special projects

Requirements

What you’ll need

Strong operational and systems-thinking skills
Experience with process improvement, workflow design, program implementation, and change management
Strong people leadership and performance management skills
Ability to manage multiple programs, priorities, and stakeholders
Strong analytical skills and ability to use operational data and performance metrics
Excellent written and verbal communication skills
Strong cross-functional collaboration, influencing, and relationship management skills
Ability to independently identify problems, investigate root causes, develop recommendations, and drive solutions
Understanding of healthcare operations, patient care coordination, clinical workflows, and healthcare regulatory requirements
Familiarity with electronic medical records and care management platforms
Proficiency with Excel
Internet connection through cable broadband or fiber optic service with at least 10 Mbps download/5 Mbps upload
Bachelor’s degree in a relevant field or equivalent relevant healthcare operations experience will be considered
Demonstrated experience in healthcare or clinical operations, behavioral health operations, care coordination, or a related healthcare environment
Previous leadership experience with responsibility for people, programs, workflows, or operational performance
Demonstrated experience improving processes, implementing workflows, or managing healthcare programs

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Reasonable accommodation for disabilities
Cable broadband or fiber internet requirement for home working