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The Cigna Group

Bilingual Client Service Partner, Spanish

The Cigna Group

. Serve as the dedicated resource for client HR teams, providing personalized benefits support and guidance .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $56,600 - $94,300 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, benefits administration, and employee education, with a strong focus on delivering exceptional customer service and strategic insights to enhance client outcomes.

Highest-signal resume keywords
Bilingual SpanishBenefits AdministrationClient Relationship ManagementPresentation SkillsMicrosoft Office Proficiency

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Benefits AdministrationHealthcare ExperiencePharmacy Benefit ManagementClient-Facing Role ExperienceEmployee EducationWellness Initiatives CoordinationProblem-SolvingTrend IdentificationEscalated Service Issue ResolutionEligibility Inquiries Management
Soft Skills
Relationship-BuildingCommunication SkillsPresentation SkillsProblem-SolvingTime Management
Tools & Technologies
Benefits Administration PlatformsMicrosoft OfficeCRM PlatformsVirtual Meeting ToolsMicrosoft TeamsWebex
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Client PartnershipsEmployee EngagementHealthcare BenefitsWellness ProgramsClient Service ExecutivesCross-Functional CollaborationIncentive-Related QuestionsClaims ManagementAppeals ManagementAuthorization Management

About the role

Key responsibilities & impact
  • Serve as the dedicated resource for client HR teams, providing personalized benefits support and guidance
  • Build trusted client partnerships and deliver exceptional customer service
  • Own and resolve escalated service issues, including complex claims, appeals, authorizations, eligibility inquiries, and incentive-related questions
  • Coordinate with internal and external partners to ensure timely and effective outcomes
  • Partner with Client Service Executives, account managers, implementation teams, clinical partners, operations teams, and other cross-functional stakeholders
  • Educate employees on plan options, benefit resources, and ways to maximize healthcare benefits
  • Deliver presentations, benefit education sessions, and communications
  • Support and coordinate onsite wellness initiatives aligned with client goals
  • Encourage employee engagement in wellness programs and available health resources
  • Identify trends and opportunities to enhance employee experience and program performance
  • Deliver strategic insights and solutions that improve client outcomes and access to care

Requirements

What you’ll need
  • High School Diploma or GED - required
  • Bilingual Spanish - Required
  • Minimum 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role - required
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms - required
  • Strong relationship-building, problem-solving, communication, and presentation skills - required
  • Ability to manage multiple priorities independently in a fast-paced environment
  • Flexible schedule availability - required
  • Regular travel to Washington, DC., required
  • Cable broadband or fiber optic internet connection with at least 10Mbps download/5Mbps upload when working from home
  • Preferred: experience building client relationships and delivering consultative support
  • Preferred: experience conducting presentations, employee education, or wellness initiatives
  • Preferred: familiarity with benefits administration systems, CRM platforms, and virtual meeting tools such as Microsoft Teams or Webex

Benefits

Comp & perks
  • Annual bonus plan eligibility
  • Medical, vision, and dental benefits starting on day one
  • Well-being and behavioral health programs
  • 401(k)
  • Company-paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Leaves of absence
  • Remote/home-based work option with required cable broadband or fiber optic internet service