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Business Analytics Manager – Learning & Knowledge Management Analytics
The Cigna Group. Lead, coach, and develop a team of Business Analytics Advisors .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading teams in data analytics and business intelligence, with a strong focus on developing analytical solutions, managing ETL processes, and ensuring data quality and governance. Proficient in stakeholder communication and translating business needs into actionable insights.
Highest-signal resume keywords
Advanced SQL SkillsData Analytics ExperienceETL Process DevelopmentBusiness Intelligence ToolsPeople Leadership Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalyticsBusiness IntelligenceETL DevelopmentSQLPythonData ModelingData ValidationProcess AutomationKPI DefinitionData Ingestion
Soft Skills
Analytical SkillsProblem-SolvingStakeholder ManagementCommunication SkillsMentoring
Tools & Technologies
TableauPower BIDatabricksPySparkStreamlitDashFlaskPower AppsJiraCloud Data Platforms
Industry Keywords
HealthcareInsurancePharmacy Benefit ManagementAgile Delivery ModelsOperational Performance Data
Tech Stack
Tools & technologiesCloudETLFlaskPySparkPythonSQLTableau
About the role
Key responsibilities & impact- Lead, coach, and develop a team of Business Analytics Advisors
- Partner with the Product Owner to align work with the prioritized backlog and business objectives
- Guide analytical approaches, technical solutions, delivery plans, and stakeholder communication
- Balance workload, remove barriers, manage dependencies, and contribute hands-on to delivery
- Ensure quality, governance, documentation, security, and maintainability standards
- Advise Learning, Knowledge Management, Operational Excellence, and Operations leaders
- Identify opportunities for analytics, data, automation, reporting, and lightweight technology solutions
- Lead discovery conversations and translate ambiguous business challenges into actionable work
- Define metrics, KPIs, and measurement frameworks
- Analyze learning, workforce, quality, knowledge, and operational data to identify trends, risks, and opportunities
- Design, build, and oversee data ingestion and ETL processes
- Create reusable datasets and data models
- Guide dashboards, recurring reporting, self-service views, and lightweight digital solutions
- Convert recurring manual processes into sustainable datasets, queries, reports, forms, applications, or workflow tools
- Participate in Agile planning, refinement, testing, demonstrations, and release activities
- Communicate progress, risks, dependencies, resource constraints, tradeoffs, technical choices, and analytical results
Requirements
What you’ll need- Bachelor's degree in analytics, statistics, mathematics, economics, computer science, information systems, business, or a related field preferred
- 5+ years of relevant experience in data analytics, business intelligence, data engineering, reporting, process automation, or a related discipline
- Experience leading projects, mentoring employees, or managing analytical work
- Advanced SQL skills, including joins, common table expressions, subqueries, aggregations, complex query development, and data validation
- Experience using Python or another scripting language for data preparation, automation, data engineering, or application development
- Experience building or supporting ETL processes, repeatable data pipelines, and analytics-ready datasets
- Experience with Tableau, Power BI, or another business intelligence or visualization platform
- Strong analytical, problem-solving, business consulting, and stakeholder management skills
- Excellent written and verbal communication skills with the ability to explain complex data clearly
- Previous people leadership experience preferred
- Experience with Databricks, PySpark, cloud data platforms, or enterprise-scale databases preferred
- Familiarity with APIs, version control, testing practices, and deployment or release processes preferred
- Experience with learning management, knowledge management, workforce, quality, contact center, or operational performance data preferred
- Experience building or overseeing lightweight internal web applications, forms, or workflow solutions using Streamlit, Dash, Flask, Power Apps, or comparable tools preferred
- Experience in healthcare, insurance, pharmacy benefit management, or another regulated environment preferred
- Familiarity with Agile delivery models and Jira preferred
- For home working, cable broadband or fiber optic internet service with at least 10Mbps download and 5Mbps upload
Benefits
Comp & perks- Annual bonus plan eligibility
- Medical insurance
- Vision insurance
- Dental insurance
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Remote work opportunity
- Cable broadband or fiber optic internet service requirement for home working