Chief of Staff, Client Services & Implementation

The Cigna Group

. Serve as a trusted advisor to the Managing Director on business strategy, organizational priorities, leadership effectiveness, and enterprise initiatives .

Posted 10/23/2026full-timeUnited StatesLead💰 $112,100 - $186,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic planning, organizational effectiveness, and cross-functional leadership within complex environments. Proficient in developing executive-level communications, facilitating organizational change, and driving business transformation initiatives.

Highest-signal resume keywords

Strategic PlanningOrganizational EffectivenessExecutive CommunicationCross-Functional LeadershipBusiness Transformation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business StrategyProgram ManagementOrganizational AssessmentsExecutive DashboardsLeadership Materials DevelopmentStrategic RoadmapsBusiness CasesPerformance ManagementData AnalyticsProcess Simplification

Soft Skills

InfluencingRelationship BuildingFacilitationPresentation DevelopmentDecision-Making

Tools & Technologies

Executive Reporting MechanismsCommunication StrategiesAI SolutionsAutomation ToolsWorkforce Planning Tools

Certifications & Qualifications

Bachelor’s DegreeMaster’s DegreeMBA

Industry Keywords

Client ServicesOrganizational ChangeLeadership EffectivenessEnterprise InitiativesComplex Organizations

About the role

Key responsibilities & impact

Serve as a trusted advisor to the Managing Director on business strategy, organizational priorities, leadership effectiveness, and enterprise initiatives
Provide thought partnership on complex business challenges, strategic opportunities, and organizational decisions
Support prioritization and execution of the Managing Director’s strategic agenda
Monitor progress against organizational objectives and maintain leadership focus on key priorities
Lead and coordinate strategic initiatives across Client Services & Implementation
Facilitate organizational goals, success measures, and transformation milestones
Identify business risks, dependencies, and execution challenges and recommend mitigation strategies
Support operating model evolution, business transformation, and organizational effectiveness efforts
Research industry trends, technology advancements, workforce shifts, and client expectations for strategic planning
Lead business planning, leadership operating rhythms, governance processes, and organizational performance management
Facilitate annual planning, goal setting, business reviews, workforce planning, and organizational assessments
Develop executive dashboards, scorecards, and reporting mechanisms
Partner with finance, human resources, technology, and operations teams
Support leadership alignment, accountability, and decision-making
Facilitate leadership meetings, strategic planning sessions, offsites, and business reviews
Coordinate cross-functional discussions and accelerate issue resolution and decision execution
Develop executive presentations, business updates, leadership messaging, strategic narratives, and organizational communications
Partner with communications teams on communication strategies for business priorities and organizational change
Support town halls, leadership forums, employee engagement activities, and communication events
Build enterprise partnerships and facilitate alignment between enterprise priorities and Client Services & Implementation objectives
Represent the Managing Director in meetings and initiatives as appropriate
Identify opportunities for process simplification, automation, analytics, emerging capabilities, new technologies, AI solutions, and innovation
Promote continuous improvement, innovation, and learning

Requirements

What you’ll need

Bachelor’s degree preferred; Master’s degree or MBA preferred
7+ years of experience in strategy, operations, transformation, consulting, program management, organizational effectiveness, or related leadership roles
Experience supporting senior executives in a large, complex, matrixed organization
Demonstrated success leading cross-functional initiatives and driving organizational change
Strong executive communication, presentation development, and facilitation skills
Experience developing leadership materials, strategic roadmaps, business cases, and executive-level reporting
Ability to manage multiple priorities in a fast-paced and evolving environment
Proven ability to influence and build relationships across all levels of an organization
Home internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload if working at home
Ability to work onsite 3 days per week if residing within 50 miles of Bloomfield, CT; Chattanooga, TN; Denver, CO; Scottsdale, AZ; or St Louis, MO

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence