Claims Business Product Owner

The Cigna Group

. Serve as the strategic lead for intake management within the business domain .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $93,200 - $155,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing intake processes and stakeholder collaboration within healthcare claims operations, utilizing Agile methodologies and tools to drive successful technology-enabled business solutions.

Highest-signal resume keywords

Product Owner CertificationAgile MethodologiesStakeholder ManagementHealthcare Claims OperationsJira

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisBacklog ManagementRequirements GatheringData AnalysisProcess Improvement

Soft Skills

CommunicationFacilitationRelationship BuildingProblem SolvingDecision Making

Tools & Technologies

JiraConfluenceSmartsheetAgile ToolsKan Ban

Certifications & Qualifications

CSPOSAFe POPM

Industry Keywords

Healthcare AdministrationClaims AdjudicationBenefit ConfigurationProvider ReimbursementPayer Business Functions

About the role

Key responsibilities & impact

Serve as the strategic lead for intake management within the business domain
Partner with Client Management, Claims Operations, Product & Planning, Configuration, and Technology teams
Partner with Product and Planning on Claims backlog prioritization
Support intake governance and escalation protocols
Refine business requirements, features, user stories, acceptance criteria, and success measures
Serve as the primary liaison between Claims Operations, Product & Planning, Configuration, and Technology teams
Partner with the Technical Product Owner as the voice of the customer and business throughout discovery, development, testing, and implementation
Facilitate stakeholder alignment, prioritization discussions, and decision-making
Ensure backlog items meet Definition of Ready standards
Analyze operational data, business metrics, and customer feedback to identify improvement opportunities and measure outcomes
Identify risks, dependencies, and process improvement opportunities
Participate in Agile planning events, backlog refinement, sprint reviews, and other team ceremonies

Requirements

What you’ll need

Bachelor’s degree in Healthcare Administration, Information Systems, or a related field preferred
CSPO, SAFe POPM, or equivalent Product Owner certification
Experience in healthcare claims operations, claims systems, or related payer business functions
Experience as a Product Owner, Business Analyst, Product Manager, or similar role supporting technology-enabled business solutions
Strong knowledge of Agile and Kan Ban methodologies and backlog management practices
Ability to gather requirements, define business value, and translate complex business needs into actionable solutions
Strong stakeholder management, facilitation, communication, and relationship-building skills
Experience using Jira, Confluence, Smartsheet, or similar Agile and Kan Ban planning and collaboration tools
Strong analytical, problem-solving, and decision-making capabilities
Experience with claims adjudication, benefit configuration, provider reimbursement, or healthcare technology platforms
Experience supporting large-scale operational, system, or transformation initiatives
For work at home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence