Client Service Consultant

The Cigna Group

. Serve as primary point of contact for a designated book of business and provide service excellence for clients and broker partners .

Posted 9/17/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, problem-solving, and compliance with regulatory requirements. Proficient in utilizing Microsoft Office Suite and Salesforce to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Client Relationship ManagementAnalytical Problem SolvingCustomer Centric SkillsTexas Life & Health LicenseSales Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Root Cause AnalysisService ExcellenceProject ExecutionCompliance KnowledgeSales Support Skills

Soft Skills

Strong Communication SkillsInterpersonal SkillsAttention to DetailOrganizational SkillsAbility to Work Under Pressure

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointSalesforce

Certifications & Qualifications

Texas Life & Health License

Industry Keywords

Client Account SupportBroker RelationshipsFunding TypesProduct KnowledgeSales Collaboration

About the role

Key responsibilities & impact

Serve as primary point of contact for a designated book of business and provide service excellence for clients and broker partners
Handle day-to-day service needs, proactively identify issues, resolve problems and perform root cause analysis
Coordinate with managers and account managers to meet client needs and avert potential problems
Attend geographically assigned local market client/broker meetings
Complete Client Account Support tasks independently and resolve non-routine issues escalated from junior team members
Build client and broker relationships and identify customer needs
Make on-site presentations to existing and prospective clients regarding products and client retention
Apply knowledge of processes, compliance, regulatory requirements, products, benefits, platforms and funding types
Support the Client Service Operations Lead team by resolving issues or delegating to matrix business partners
Collaborate with Sales to understand products, benefits and services for sold cases
Identify risks, diagnose problems, perform root cause analysis, develop proactive solutions and participate in project execution
Provide subject matter expertise to cross-functional teams and business partners
Communicate effectively and maintain accuracy under tight time constraints

Requirements

What you’ll need

Bachelor/Associate’s degree in a related field preferred or at least 3-5 years of related experience
Active Texas Life & Health License or obtain after date of hire
Previous sales operations, service, sales support skills and working knowledge/experience strongly preferred
Exceptional customer centric skills and knowledge in all product and funding types strongly preferred
Strong attention to detail; ability to quickly understand clients’ needs and expectations
Proven strong analytical and problem solving skills strongly preferred
Organized and experienced in meeting tight deadlines
Strong communication and interpersonal skills (verbal, written)
Ability to consistently meet tight deadlines and work under pressure
Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Salesforce is required
Prior experience working with matrix partners and external customers is preferred
Ability to attend client/broker events locally with potential to travel
Internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working from home

Benefits

Comp & perks

Hybrid work arrangement
Potential to work from home occasionally or permanently, subject to required cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload
Tobacco-free policy
Reasonable accommodation support for the online application process