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The Cigna Group

Client Service Executive

The Cigna Group

. Own and support a book of business aligned to the CGHB National Account Segment .

Posted 10/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $82,700 - $137,800 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client relationship building, with a strong focus on service delivery and problem-solving. Proficient in analyzing data and trends to drive performance and enhance client satisfaction.

Highest-signal resume keywords
Account ManagementClient Relationship BuildingSalesforce Service CenterNegotiation SkillsAnalytical Ability

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Case-Level Service StrategiesRoot Cause AnalysisPerformance Metrics TrackingService DeliveryData Analysis
Soft Skills
Conflict ManagementPresentation SkillsLeadership SkillsInfluencing SkillsProblem-Solving
Tools & Technologies
Salesforce Service CenterDiamond
Industry Keywords
Client Health MonitoringService ScorecardAccount MetricsCustomer InteractionPlan Administration

About the role

Key responsibilities & impact
  • Own and support a book of business aligned to the CGHB National Account Segment
  • Partner with Sales to build and sustain client relationships
  • Own end-to-end service delivery and resolve client and customer needs in a timely and cost-effective manner
  • Develop case-level service strategies and customized service solutions for plan administration
  • Prioritize tasks and deliverables to achieve timely, high-quality outcomes
  • Engage internal matrix partners on escalated service issues involving billing, banking, eligibility, customer service, plan setup and claim payment
  • Perform root cause analysis and drive first-contact resolution
  • Attend client meetings and provide insights into complex client and customer issues
  • Facilitate engagement between Cigna subject-matter experts to execute client service strategy
  • Manage issues through end-to-end resolution
  • Partner with Sales, Underwriting and Operations on client-specific service strategies, growth opportunities and retail strategies
  • Provide routine updates to the Sales account management team on at-risk service issues
  • Monitor client health, account metrics and performance guarantees
  • Conduct proactive service touchpoints regarding service scorecard/dashboard results
  • Provide standard service reports to the account team and client
  • Analyze data and trends and present results to the client

Requirements

What you’ll need
  • Bachelor's degree preferred in business administration, business communication, marketing or another appropriate professional degree, or equivalent work experience
  • Four plus years of work experience in account management, account services, sales, or other areas requiring significant customer interaction and problem-solving
  • Ability to interface with and influence key decision makers and clients
  • Negotiation skills
  • Dealing with ambiguity and conflict management
  • Strong analytical ability
  • Ability to design, track and work toward specific measurable performance targets
  • Efficiency with Salesforce Service Center and Diamond preferred
  • Presentation skills
  • Experience delivering customer/producer communications
  • Success in negotiations and ability to influence internal/external constituencies
  • Leadership and motivational skills in a fast-paced environment
  • Ability to travel as needed in support of client relationships and service delivery
  • If working from home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

Benefits

Comp & perks
  • Annual bonus plan eligibility
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Well-being and behavioral health programs
  • 401(k)
  • Company-paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Leaves of absence
  • Remote work arrangement
  • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working