Client Service Executive

The Cigna Group

. Partner with Sales to build and sustain client relationships and enhance Cigna's reputation in the global market .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $82,700 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management and client relationship skills, with a focus on delivering customized service solutions and achieving measurable performance targets. Proficient in data analysis and effective communication to influence decision-makers and drive service delivery.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementSalesforce Service CenterData AnalysisNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Root Cause AnalysisPerformance TrackingService DeliveryCase-Level Service StrategiesCustomized Service Solutions

Soft Skills

Problem-SolvingConflict ManagementPresentation SkillsLeadershipMotivational Skills

Tools & Technologies

Salesforce Service CenterDiamond

Industry Keywords

Client Health MonitoringAccount MetricsPerformance GuaranteesCustomer ServicePlan Administration

About the role

Key responsibilities & impact

Partner with Sales to build and sustain client relationships and enhance Cigna's reputation in the global market
Own end-to-end service delivery and resolve client and customer needs in a timely and cost-effective manner
Develop case-level service strategies and customized service solutions for plan administration
Prioritize tasks and deliverables to achieve timely, high-quality outcomes
Engage internal matrix partners on escalated billing, banking, eligibility, customer service, plan setup, and claim payment issues
Perform root cause analysis and drive first-contact resolution
Attend client meetings as needed to provide insights on complex client and customer issues
Facilitate engagement between Cigna subject matter experts to execute client service strategy
Manage issues through end-to-end resolution
Partner with Sales, Underwriting, and Operations on client-specific service strategies, growth opportunities, and retail strategies
Provide routine updates to Sales account management on at-risk service issues
Monitor client health, account metrics, and performance guarantees
Own proactive service touchpoints regarding scorecard and dashboard results
Provide Service Operations and CGHB standard service reports to account teams and clients
Analyze data and trends and present results to clients

Requirements

What you’ll need

Bachelor's degree preferred in business administration, business communication, marketing or other appropriate professional degree required or equivalent work experience
Four plus years of work experience in account management, account services, sales, or other areas requiring significant customer interaction and problem-solving
Ability to interface with and influence key decision makers and clients using negotiation skills, dealing with ambiguity, and conflict management
Strong analytical ability and ability to design, track, and work toward measurable performance targets
Demonstrated efficiency with Salesforce Service Center and Diamond preferred
Presentation skills and experience delivering customer/producer communications
Demonstrated success in negotiations and ability to influence internal/external constituencies
Demonstrated leadership and motivational skills in a fast-paced environment
Ability to travel as needed in support of client relationships and service delivery
If working at home, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload
Ability to work in the United States

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement for home working