Client Service Executive

The Cigna Group

. Partner with Sales to build and sustain client relationships in the global market .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $82,700 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, service delivery, and problem-solving within a global market context. Proficient in analyzing data trends and developing customized service strategies to enhance client satisfaction and performance metrics.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementSalesforce Service Center ExperienceAnalytical AbilityNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisPerformance TrackingService Strategy DevelopmentRoot-Cause AnalysisCase-Level Service Solutions

Soft Skills

Conflict ManagementInfluencing SkillsPresentation SkillsLeadership SkillsAmbiguity Management

Tools & Technologies

SalesforceService CenterDashboard Reporting

Industry Keywords

Client Health MonitoringService DeliveryAccount MetricsCustomer ServicePlan Administration

About the role

Key responsibilities & impact

Partner with Sales to build and sustain client relationships in the global market
Own end-to-end service delivery and resolve client and customer needs promptly and cost-effectively
Develop case-level service strategies and customized service solutions for plan administration
Prioritize tasks and deliverables to achieve timely, high-quality outcomes
Engage internal matrix partners on escalated issues involving billing, banking, eligibility, customer service, plan setup, and claim payment
Perform root-cause analysis and drive first-contact resolution
Attend client meetings and provide insight into complex client and customer issues
Facilitate engagement among Cigna subject-matter experts to execute client service strategies
Manage issues through end-to-end resolution
Partner with Sales, Underwriting, and Operations on client-specific service strategies, growth opportunities, and retail strategies
Provide routine updates to Sales account-management teams on at-risk service issues
Monitor client health, account metrics, and performance guarantees
Conduct proactive service touchpoints regarding service scorecard and dashboard results
Provide standard service reports to account teams and clients
Analyze data and trends and present results to clients

Requirements

What you’ll need

Bachelor's degree preferred in business administration, business communication, marketing or another appropriate professional field; equivalent work experience accepted
4+ years of work experience in account management, account services, sales, or other customer-interaction and problem-solving roles
Ability to interface with and influence key decision makers and clients
Negotiation, ambiguity-management, and conflict-management skills
Strong analytical ability
Ability to design, track, and work toward measurable performance targets
Salesforce Service Center and Diamond experience preferred
Presentation skills and experience delivering customer/producer communications
Negotiation and ability to influence internal and external constituencies
Leadership and motivational skills in a fast-paced environment
Ability to travel as needed in support of client relationships and service delivery
For home working, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement for home working