Client Service Executive

The Cigna Group

. Own and support a book of business aligned to the CGHB National Account Segment .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $82,700 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management capabilities with a focus on client relationship building, service delivery, and performance analysis. Proficient in utilizing Salesforce Service Center for effective communication and problem resolution.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingSalesforce Service CenterAnalytical SkillsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementService DeliveryRoot-Cause AnalysisPerformance MetricsData AnalysisProblem-SolvingService Strategy DevelopmentPresentation SkillsCustomer CommunicationConflict Management

Soft Skills

LeadershipMotivational SkillsInterpersonal SkillsInfluencing SkillsNegotiation Skills

Tools & Technologies

Salesforce Service CenterDiamond

Industry Keywords

Client Health MonitoringService ScorecardPlan AdministrationCustomer InteractionBusiness Administration

About the role

Key responsibilities & impact

Own and support a book of business aligned to the CGHB National Account Segment
Partner with Sales to build and sustain client relationships and enhance Cigna's reputation in the global market
Own end-to-end service delivery and resolve client and customer needs in a timely and cost-effective manner
Develop case-level service strategies and customized service solutions for plan administration
Prioritize tasks and deliverables to achieve timely, high-quality outcomes
Engage internal matrix partners on escalated issues involving billing, banking, eligibility, customer service, plan setup and claim payment
Perform root-cause analysis and drive first-contact resolution
Attend client meetings and provide insights on complex client and customer issues
Facilitate engagement between Cigna subject-matter experts to execute client service strategy
Manage issues through end-to-end resolution
Partner with Sales, Underwriting and Operations on client-specific service strategies, growth opportunities and retail strategies
Provide routine updates to the Sales account management team on at-risk service issues
Monitor client health, account metrics and performance guarantees
Conduct proactive service touchpoints regarding service scorecard/dashboard results
Provide standard service reports to the account team and client
Analyze data and trends and present results to the client

Requirements

What you’ll need

Bachelor's degree preferred in business administration, business communication, marketing or other appropriate professional degree required or equivalent work experience
Four plus years work experience in account management/account services/sales, or other areas requiring significant customer interaction and problem-solving
Ability to interface with and influence key decision makers and clients using negotiation skills, dealing with ambiguity and conflict management
Strong analytical ability and ability to design, track and work toward measurable performance targets
Demonstrated efficiency with Salesforce Service Center and Diamond preferred
Experience delivering customer/producer communications and presentation skills
Demonstrated success in negotiations and influencing internal/external constituencies
Demonstrated leadership and motivational skills in a fast-paced environment
Ability to travel as needed in support of client relationships and service delivery
For home working, cable broadband or fiber optic internet service with at least 10Mbps download and 5Mbps upload
Qualified applicants will be considered without regard to legally protected characteristics
Candidates must comply with the employer's tobacco/nicotine policy where legally permissible

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement for home working