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Client Service Partner
The Cigna Group. Serve as the dedicated resource for client HR teams, providing personalized benefits support and guidance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and benefits administration, with a strong focus on delivering exceptional customer service and employee education. Proficient in coordinating wellness initiatives and providing strategic insights to enhance employee experience.
Highest-signal resume keywords
Client Relationship ManagementBenefits AdministrationPresentation SkillsProblem-SolvingEmployee Education
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits AdministrationHealthcare ExperiencePharmacy Benefit ManagementClient-Facing Role ExperienceEmployee Engagement Initiatives
Soft Skills
Relationship-BuildingCommunicationProblem-SolvingTime ManagementFlexibility
Tools & Technologies
Microsoft OfficeBenefits Administration PlatformsCRM PlatformsMicrosoft TeamsWebex
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcareEmployee BenefitsWellness ProgramsOpen EnrollmentClient Partnerships
About the role
Key responsibilities & impact- Serve as the dedicated resource for client HR teams, providing personalized benefits support and guidance.
- Build trusted client partnerships and deliver exceptional customer service.
- Own and resolve escalated service issues, including complex claims, appeals, authorizations, eligibility inquiries, and incentive-related questions.
- Coordinate with internal and external partners to ensure timely and effective outcomes.
- Partner with Client Service Executives, account managers, implementation teams, clinical partners, operations teams, and other cross-functional stakeholders.
- Educate employees on plan options, benefit resources, and healthcare benefits.
- Deliver presentations, benefit education sessions, and communications.
- Assist with new hire onboarding, open enrollment activities, health fairs, and employee engagement initiatives.
- Support and coordinate onsite wellness initiatives.
- Encourage employee engagement in wellness programs and health resources.
- Identify trends and opportunities to enhance employee experience and program performance.
- Deliver strategic insights and solutions that improve client outcomes and access to care.
Requirements
What you’ll need- High School Diploma or GED required.
- Minimum 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms.
- Strong relationship-building, problem-solving, communication, and presentation skills.
- Ability to manage multiple priorities independently in a fast-paced environment.
- Experience conducting presentations, employee education, or wellness initiatives.
- Flexible schedule availability.
- Preferred: Experience building client relationships and delivering consultative support.
- Preferred: Familiarity with benefits administration systems, CRM platforms, and virtual meeting tools such as Microsoft Teams or Webex.