Client Service Partner

The Cigna Group

. Serve as a dedicated resource for client HR teams, providing personalized benefits support and guidance .

Posted 11/11/2026full-timeSt. Louis • Missouri • United StatesMid-LevelSenior💰 $56,600 - $94,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration and client relationship management, with a strong focus on delivering employee education and wellness initiatives. Proficient in problem-solving and communication to enhance client outcomes and employee experience.

Highest-signal resume keywords

Benefits AdministrationClient Relationship ManagementEmployee EducationPresentation SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare ExperiencePharmacy KnowledgePBM ExperienceBenefits Administration PlatformsMicrosoft Office

Soft Skills

Relationship-BuildingCommunicationPresentation SkillsProblem-SolvingTime Management

Industry Keywords

Client-Facing RoleOnsite Wellness InitiativesEmployee EngagementOpen Enrollment ActivitiesHealth Fairs

About the role

Key responsibilities & impact

Serve as a dedicated resource for client HR teams, providing personalized benefits support and guidance
Build trusted client partnerships and deliver exceptional customer service
Own and resolve escalated service issues, including complex claims, appeals, authorizations, eligibility inquiries, and incentive-related questions
Coordinate with internal and external partners to ensure timely and effective outcomes
Partner with Client Service Executives, account managers, implementation teams, clinical partners, operations teams, and other cross-functional stakeholders
Educate employees on plan options, benefit resources, and healthcare benefits
Deliver presentations, benefit education sessions, and communications
Assist with new hire onboarding, open enrollment activities, health fairs, and employee engagement initiatives
Support and coordinate onsite wellness initiatives
Identify trends and opportunities to enhance employee experience and program performance
Deliver strategic insights and solutions that improve client outcomes and access to care

Requirements

What you’ll need

High School Diploma or GED required
Minimum 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms
Strong relationship-building, problem-solving, communication, and presentation skills
Ability to manage multiple priorities independently in a fast-paced environment
Experience conducting presentations, employee education, or wellness initiatives
Flexible schedule availability
Candidates must be located in the St. Louis, MO area
Required onsite 5 days per week

Benefits

Comp & perks

Annual bonus plan eligibility
Medical insurance
Vision insurance
Dental insurance
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence