Collections Specialist, Specialty

The Cigna Group

. Drive timely and accurate reimbursement through billing and collections .

Posted 11/4/2026full-timeRemote • United StatesJunior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing and claims management, with a strong understanding of ICD-10, CPT, and HCPCS coding. Proven ability to analyze accounts receivable, resolve denials, and improve reimbursement processes while maintaining high attention to detail and effective communication.

Highest-signal resume keywords

Medical Billing ExperienceICD-10, CPT, HCPCS KnowledgeCustomer Service SkillsProblem-Solving SkillsMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingClaims ManagementAccounts Receivable AnalysisDenial ResolutionPayer Appeals SubmissionReimbursement GuidelinesBilling WorkflowsEOB InterpretationClaims ReviewPayment Optimization

Soft Skills

Attention to DetailClear CommunicationCritical ThinkingTeam CollaborationIndependent Work

Tools & Technologies

HCN360CPR+Microsoft 365

Industry Keywords

Home InfusionSpecialty PharmacyMedicare BillingPayer ContractsReimbursement Processes

About the role

Key responsibilities & impact

Drive timely and accurate reimbursement through billing and collections
Investigate denials, identify root causes, and resolve issues
Submit payer appeals within deadlines and improve approval rates
Analyze accounts receivable and reduce payment delays
Partner with payers, patients, and teams to resolve balances
Document all activities, adjustments, and updates clearly
Review claims to confirm correct reimbursement
Correct and reprocess claims to optimize payment
Interpret EOBs to guide next steps
Improve processes to reduce denials
Meet quality and productivity goals

Requirements

What you’ll need

High school diploma or GED
1+ years of experience with home infusion or specialty pharmacy medical billing/claims
Strong customer service skills
Problem-solving and critical thinking skills
Clear communication skills
Strong attention to detail
Microsoft 365 proficiency
Ability to work independently and on a team
Strong understanding of billing workflows
Knowledge of ICD-10, CPT, HCPCS
Medicare billing knowledge
Experience reviewing payer contracts
Familiarity with reimbursement guidelines
Experience with HCN360 or CPR+

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work arrangement
Cable broadband or fiber optic internet requirement for home working