Collections Specialist, Specialty

The Cigna Group

. Drive timely and accurate reimbursement through billing and collections .

Posted 11/4/2026full-timeRemote • United StatesJunior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing and claims processing, with a strong focus on reimbursement accuracy and denial resolution. Proficient in analyzing accounts receivable and collaborating with payers and patients to optimize payment workflows.

Highest-signal resume keywords

Medical Billing ExperienceICD-10 KnowledgeCPT KnowledgeClaims ReviewMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing WorkflowsClaims ProcessingDenial ResolutionAccounts Receivable AnalysisEOB InterpretationPayer Appeals SubmissionReimbursement GuidelinesPayment OptimizationHome Infusion BillingSpecialty Pharmacy Billing

Soft Skills

Customer Service SkillsProblem-Solving SkillsCritical Thinking SkillsClear Communication SkillsAttention to Detail

Tools & Technologies

HCN360CPR+Cable BroadbandFiber Optic Internet

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medicare BillingPayer ContractsReimbursement ProcessesClaims DenialsPayment Delays

About the role

Key responsibilities & impact

Drive timely and accurate reimbursement through billing and collections
Investigate denials, identify root causes, and resolve issues
Submit payer appeals within deadlines and improve approval rates
Analyze accounts receivable and reduce payment delays
Partner with payers, patients, and teams to resolve balances
Document activities, adjustments, and updates clearly
Review claims to confirm correct reimbursement
Correct and reprocess claims to optimize payment
Interpret EOBs to guide next steps
Improve processes to reduce denials
Meet quality and productivity goals

Requirements

What you’ll need

High school diploma or GED
1+ years of experience with home infusion or specialty pharmacy medical billing/claims
Strong customer service skills
Problem-solving and critical thinking skills
Clear communication skills
Strong attention to detail
Microsoft 365 proficiency
Ability to work independently and on a team
Strong understanding of billing workflows preferred
Knowledge of ICD-10, CPT, and HCPCS preferred
Medicare billing knowledge preferred
Experience reviewing payer contracts preferred
Familiarity with reimbursement guidelines preferred
Experience with HCN360 or CPR+ preferred
For home-based work, cable broadband or fiber optic internet with at least 10 Mbps download/5 Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence