Customer Care Coordinator

The Cigna Group

. Serve as the primary point of contact for clients.

Posted 10/6/2026full-timeLake Mary • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and order management. Proficient in maintaining customer satisfaction while meeting performance metrics in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementPerformance Metrics AchievementVerbal And Written Communication SkillsCRM Systems Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryOrder ManagementCustomer Account SupportPerformance MetricsAnalytical Skills

Soft Skills

Problem-SolvingOrganizational SkillsAttention To DetailCollaborationCustomer Satisfaction

Tools & Technologies

Microsoft OfficeCRM Systems

Certifications & Qualifications

High School DiplomaAssociate's DegreeBachelor's Degree

Industry Keywords

Contact CenterCall CenterCustomer CareInbound CallsEmail Correspondence

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients.
Answer inbound calls professionally, courteously, and efficiently.
Process customer orders accurately within established timelines.
Research and resolve customer inquiries, order discrepancies, and service-related issues.
Respond to email inquiries about orders, products, shipments, and account-related questions.
Maintain accurate documentation of customer interactions in designated systems.
Collaborate with internal departments to resolve customer concerns and ensure timely follow-up.
Monitor order activity and proactively communicate updates to customers.
Meet or exceed performance goals and productivity standards.
Maintain customer satisfaction while adhering to quality assurance guidelines.
Support continuous improvement initiatives and contribute to a positive team environment.

Requirements

What you’ll need

High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
2+ years of customer service experience in a contact center, call center, or customer care environment.
Experience handling high-volume inbound calls and email correspondence.
Demonstrated ability to meet or exceed performance metrics and key performance indicators (KPIs).
Experience with order entry, order management, and customer account support preferred.
Strong verbal and written communication skills.
Excellent problem-solving, research, and analytical skills.
Proficiency with Microsoft Office applications and customer relationship management (CRM) systems.
Strong organizational skills and attention to detail.
Ability to effectively manage multiple priorities in a fast-paced environment.
If working at home occasionally or permanently, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is required.

Benefits

Comp & perks

Hybrid work arrangement
Tobacco-free policy
Reasonable accommodation support for the application process