Customer Service Associate

The Cigna Group

. Answer inbound patient calls and chats .

Posted 10/4/2026full-timeRemote • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a fast-paced, metrics-driven environment, with a focus on patient satisfaction and compliance with HIPAA regulations. Proficient in problem-solving and effective communication while managing multiple tasks and applications.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceHIPAA ComplianceMicrosoft Office Suite ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationTechnical SupportBilling and CollectionsMedical History DocumentationTyping Speed of 25 WPM

Soft Skills

Active ListeningEmpathyOrganizational SkillsVerbal CommunicationTeamwork

Tools & Technologies

Virtual Health ApplicationsMultiple Screen ManagementCable Broadband InternetFiber Optic Internet

Industry Keywords

Patient Relationship ManagementCustomer-Focused OutcomesFast-Paced EnvironmentMetrics-DrivenCross-Functional Collaboration

About the role

Key responsibilities & impact

Answer inbound patient calls and chats
Assist with registrations, consultations, prescription and pharmacy issues, billing, collections, technical support, and navigation
Handle approximately 40–50 calls/chats daily
Manage back-to-back calls or simultaneous chats while using multiple applications and screens
Listen actively and provide customer-focused outcomes for patients
Document patient profile information and update relevant medical history
Resolve complaints through independent problem-solving, resource utilization, and one-call resolution
Meet or exceed call center metrics while providing accurate, courteous, and professional information
Work in a fast-paced, customer-focused, metrics-driven virtual health environment
Ensure compliance with relevant laws, policies, and HIPAA regulations
Build patient relationships and foster satisfaction, effectiveness, proficiency, and quality
Collaborate with cross-functional departments to resolve issues and improve patient experience
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent
1 year customer service experience required; call center experience preferred
Dedicated workspace with no distractions
Intermediate proficiency in Microsoft Office Suite
Strong organizational, written, and verbal communication skills
Empathetic and understanding approach to supporting patients’ varying needs
Ability to foster teamwork and partnership with cross-functional departments
Problem-solving skills and ability to think outside the box
Fluent in reading, writing, and communicating in English
Detail-oriented and able to type at least 25 wpm
Self-directed and able to work independently with minimum supervision
Cable broadband or fiber optic internet connection with at least 10 Mbps download and 5 Mbps upload
Ability to attend 100% of six-week training and the first 90 days of employment
Ability to work in Tennessee from home

Benefits

Comp & perks

Remote work from home
Six weeks of required training
Equal employment opportunity protections
Reasonable accommodation support for the online application process
Tobacco-free policy
Consideration of qualified applicants with criminal histories consistent with applicable laws