Customer Service Associate

The Cigna Group

. Answer inbound phone calls in a high-volume contact center .

Posted 10/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving abilities and effective communication skills while providing empathetic support to patients in a high-volume call center environment. Proficient in maintaining patient confidentiality and adhering to healthcare regulations while meeting performance metrics.

Highest-signal resume keywords

Healthcare Customer Service ExperienceHigh-Volume Call Center EnvironmentStrong Problem-Solving SkillsMicrosoft Office Suite ProficiencyExcellent Organization and Time-Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem-SolvingCall HandlingPatient SupportMedication OrdersBilling InquiriesComplex Issue ResolutionPerformance MetricsWorkflow AdherenceConfidentiality ComplianceTraining Participation

Soft Skills

EmpathyAdaptabilityCommunicationOrganizationTime Management

Tools & Technologies

Microsoft Office SuiteCall Center SoftwareMultiple Systems Navigation

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Healthcare RegulationsPatient ConfidentialityContact Center OperationsCustomer OrientationVirtual Training

About the role

Key responsibilities & impact

Answer inbound phone calls in a high-volume contact center
Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution
Follow structured workflows and maintain continuous call-taking until designated breaks
De-escalate concerns and provide empathetic solutions within standard operating procedures
Maintain patient confidentiality and comply with healthcare regulations
Meet monthly performance metrics
Participate in ongoing training and feedback
Attend an 8-week virtual training program with live call-taking and assessments
Work back-to-back calls in a highly structured environment
Represent Accredo Specialty Pharmacy professionally while supporting patients with complex and critical health conditions

Requirements

What you’ll need

High School Diploma or equivalent required
No experience required; 1+ years of healthcare customer service experience preferred
Ability to excel in a high-volume call center environment
Flexibility with changing call types, processes, and procedures
Strong problem-solving skills
Strong written and verbal communication skills
Excellent organization and time-management abilities
Customer-oriented and adaptable to various patient perspectives
Proficient in Microsoft Office Suite and navigating multiple systems simultaneously
Must be available Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am to 5:00 pm EST
Reliable cable broadband or fiber optic internet with at least 10Mbps download/5Mbps upload
Dedicated distraction-free workspace required
Must attend 100% of training and work the scheduled shifts during the first 90 days of employment
Ability to sit for extended periods and work at a computer screen throughout the shift

Benefits

Comp & perks

Paid 8-week virtual training program
Annual bonus plan eligibility
Medical, vision, and dental benefits starting on day one
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Supportive virtual team environment
Ongoing development