Customer Service Associate

The Cigna Group

. Answer inbound phone calls in a high-volume contact center .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a high-volume call center environment, with a focus on problem-solving, communication, and adherence to healthcare regulations. Proficient in managing sensitive health-related issues while maintaining patient confidentiality and meeting performance metrics.

Highest-signal resume keywords

Healthcare Customer Service ExperienceStrong Problem-Solving SkillsExcellent Communication SkillsProficient in Microsoft Office SuiteAbility to Work in High-Volume Environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem-SolvingAnalytical SkillsTime ManagementOrganizationCall Center OperationsMedication Orders SupportBilling Inquiries HandlingComplex Issue ResolutionPatient Confidentiality ComplianceWorkflow Adherence

Soft Skills

EmpathyAdaptabilityCustomer OrientationFlexibilityCommunication

Tools & Technologies

Microsoft Office SuiteCall Center SoftwareMultiple Systems Navigation

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Healthcare RegulationsPatient SupportConfidentialityPerformance MetricsVirtual Training

About the role

Key responsibilities & impact

Answer inbound phone calls in a high-volume contact center
Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution
Follow structured workflows and continuous call-taking schedules
De-escalate concerns and provide empathetic solutions within standard operating procedures
Maintain patient confidentiality and comply with healthcare regulations
Meet monthly performance metrics
Participate in ongoing training and feedback
Attend and participate in the paid 8-week virtual training program, including live call-taking and assessments
Handle sensitive health-related issues accurately and responsibly
Work at a computer and remain seated for extended periods throughout each shift

Requirements

What you’ll need

High School Diploma or equivalent required
No experience required; 1+ years of healthcare customer service experience preferred
Ability to excel in a high-volume call center environment
Flexibility with changing call types, processes, and procedures
Strong real-time problem-solving and analytical skills
Strong written and verbal communication skills
Excellent organization and time-management abilities
Customer-oriented and adaptable to various patient perspectives
Proficient in Microsoft Office Suite and navigating multiple systems simultaneously
Availability Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am to 5:00 pm EST
Reliable internet connectivity and a dedicated, distraction-free workspace
Must attend 100% of training and work the scheduled shifts during the first 90 days of employment
Cable broadband or fiber optic internet with at least 10 Mbps download and 5 Mbps upload

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits
Vision benefits
Dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Paid 8-week virtual training program
Supportive virtual team environment
Ongoing development