FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
The Cigna Group. Handle a high volume of inbound calls assisting patients with prescription medications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing patient communications and accurately processing prescription information while maintaining compliance with pharmacy guidelines. Possesses strong written and verbal communication skills, along with the ability to adapt in a fast-paced environment.
Highest-signal resume keywords
Pharmacy Technician LicensePatient Communication ManagementPrescription ProcessingMicrosoft Office ProficiencyMedical Field Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Prescription EntryEligibility Paperwork ManagementProgram Requirement ExplanationAdverse Event ReportingDuplicate Therapy Warning Reporting
Soft Skills
Excellent Communication SkillsAdaptabilityDecision-MakingQuick LearningAttention to Detail
Tools & Technologies
Microsoft ExcelMicrosoft OutlookMicrosoft WordPharmacy Software Applications
Certifications & Qualifications
High School Degree or GEDMissouri State Pharmacy Technician License
Industry Keywords
Inbound CallsOutbound CallsPatient AssistancePharmacy GuidelinesMedical Field Experience
About the role
Key responsibilities & impact- Handle a high volume of inbound calls assisting patients with prescription medications
- Manage inbound and outbound communications with patients, physicians, and physician advocates
- Accurately enter eligibility paperwork, prescriptions, refills, and other information into systems
- Maintain complete documentation and system records of inquiries
- Enter and interpret program materials to determine enrollment criteria
- Explain program requirements to callers and employees
- Report allergy, adverse event, and duplicate therapy warnings to the proper group
- Make outbound calls to clarify issues involving program or pharmacy guidelines
Requirements
What you’ll need- High school degree or GED required
- Ability to obtain and retain Missouri state Pharmacy Technician License per Missouri state guidelines required
- 1+ years of experience in the medical field preferred
- 6+ months of experience as a pharmacy technician or pharmacy knowledge preferred
- Proficiency with Microsoft Office (Excel, Outlook & Word) and navigating various applications required
- Ability and willingness to work a flexible schedule within operational hours of 7am–8pm CST, Monday–Friday
- Excellent written and verbal communication skills
- Ability to learn quickly, maintain accurate information, adapt in a fast-paced changing environment, and make decisions with minimal supervision
- For home work, cable broadband or fiber optic internet with at least 10 Mbps download/5 Mbps upload required
Benefits
Comp & perks- Remote work arrangement
- Flexible schedule to cover peak times
- Equal employment opportunity protections
- Reasonable accommodation support for the online application process
- Tobacco-free policy
- Consideration of qualified applicants with criminal histories consistent with applicable ordinances