Customer Service Representative

The Cigna Group

. Independently assist internal and external clients by clarifying and researching information and resolving non-clinical problems.

Posted 10/20/2026part-timeLongwood • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in managing schedules and coordinating nursing referrals while utilizing Excel and Outlook for data management.

Highest-signal resume keywords

Customer Service ExperienceExcel ProficiencyOutlook ProficiencyAttention To DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Written CommunicationExcellent Oral CommunicationCritical ThinkingMultitaskingAdaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Nursing ReferralsHome InfusionPatient SchedulingCustomer ServiceData Entry

About the role

Key responsibilities & impact

Independently assist internal and external clients by clarifying and researching information and resolving non-clinical problems.
Work with Nurse Managers/Supervisors, field staff, and patients to schedule home infusion visits within a region of branches.
Complete nurse assignments for patients, reschedule visits based on patient availability, staff new patients with appropriate nurses, and monitor appointments for accuracy.
Coordinate nursing referrals with pharmacy, reimbursement, and nursing departments while providing customer service.
Communicate with staff, departments, and prescribers via fax, email, IM, and phone.
Monitor personal email and nursing mailboxes, prioritizing follow-up requests.
Manipulate multiple Excel documents to determine completion requirements and urgency.
Respond to inquiries from patients, field staff, and other departments regarding nursing and patient referrals and schedules.
Investigate and research issues and provide resolutions.
Problem-solve, multitask effectively, and use critical thinking.
Enter data accurately and timely in appropriate systems.

Requirements

What you’ll need

High School education or GED required.
3+ years of relevant Customer Service experience
High proficiency and regular use of Excel and Outlook required.
A proactive work ethic with ability to be managed/trained virtually.
Strong attention to detail
Excellent written and oral professional communication skills.
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
Internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload when working from home.

Benefits

Comp & perks

Part-time, per diem schedule
Remote/on-site work arrangement
Tobacco-free policy
Reasonable accommodation support for the online application process