Customer Service Representative

The Cigna Group

. Answer outbound and inbound calls in a high-volume call center .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving and real-time decision-making skills while providing empathetic solutions in a high-volume call center environment. Proficient in maintaining patient confidentiality and HIPAA compliance while effectively navigating multiple systems.

Highest-signal resume keywords

High School DiplomaHealthcare Customer Service ExperienceProblem-Solving SkillsMicrosoft Office ProficiencyHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Real-Time Decision-MakingCall Center OperationsPatient ConfidentialityStructured WorkflowsPerformance Goal Achievement

Soft Skills

EmpathyExcellent Communication SkillsContinuous LearningAdaptability

Tools & Technologies

Multiple Systems NavigationEthernet ConnectivityCable BroadbandFiber Optic Internet

Industry Keywords

Patient SupportSpecialty PharmacyCall CenterHigh-Volume Environment

About the role

Key responsibilities & impact

Answer outbound and inbound calls in a high-volume call center
Follow structured workflows and scheduled call-taking expectations
De-escalate patient concerns with empathetic solutions within established procedures
Document interactions in real time while maintaining patient confidentiality and HIPAA compliance
Attend and actively participate in paid virtual training
Meet monthly performance goals
Engage in continuous learning and feedback
Handle back-to-back calls for the duration of the shift
Support patients with specialty pharmacy needs and access to therapies

Requirements

What you’ll need

High School Diploma or equivalent required
No experience required; previous experience in a healthcare customer service call center strongly preferred
Ability to excel in a high-volume, structured environment
Strong problem-solving and real-time decision-making skills
Excellent written and verbal communication skills
Proficiency with Microsoft Office
Ability to navigate multiple systems at once
Commitment to attending 100% of training
Consistent attendance during the first 90 days
Maintain a distraction-free home workspace
Wired internet connectivity via Ethernet directly from modem to company-provided computer; Wi-Fi, mobile, or hotspot connections are not acceptable
Cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload
Ability to work in one of the specified states: Texas, North Carolina, Indiana, South Carolina, Arizona, Pennsylvania, or Georgia

Benefits

Comp & perks

Medical, Dental & Vision benefits starting Day 1
18 days of Paid Time Off
8 Paid Holidays
Employer contributions for HRA and HSA accounts
401(k) with company match
Tuition assistance
Career development opportunities
Paid virtual training program
Remote work opportunity
Fun, friendly, and supportive culture
Robust training and ongoing development